Jarrod Grayson
Newtown,QLD
Summary
Dynamic professional with over four years of experience in food preparation and a current aptitude in plumbing sales, combining culinary expertise with a proven track record in driving sales and fostering team collaboration. Adept at maintaining high standards of cleanliness and organization in food preparation areas while ensuring exceptional customer service and adherence to sanitation protocols. Recognized for effectively supporting kitchen staff by sanitizing equipment, monitoring food portions, and managing take-out requests, while mentoring new team members to develop efficient workflows. Resourceful and dependable, committed to achieving objectives efficiently and adapting seamlessly to changing demands in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Plumbing Sales Associate
Reece Group
04.2024 - Current
- Assisted customers in selecting plumbing products based on specific needs and project requirements.
- Educated clients on product features, benefits, and installation processes to enhance purchasing decisions.
- Managed inventory levels, ensuring timely restocking of popular plumbing supplies and tools.
- Collaborated with team members to improve sales strategies and customer service approaches.
- Developed product knowledge through continuous training and research on industry trends and innovations.
- Conducted follow-up communications with customers to ensure satisfaction and resolve any issues promptly.
- Provided feedback to management on customer preferences, contributing to inventory selection decisions.
- Implemented efficient organization systems within the store, allowing quick access to popular items and improving overall shopping experience for customers.
- Increased sales by building strong relationships with clients and understanding their needs for plumbing products.
- Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
- Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
Delivery Expert
Domino's
03.2022 - 04.2024
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Streamlined communication between team members for better coordination and improved overall shift performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Skilled at working independently and collaboratively in team environments.
- Trained new team members on delivery procedures and customer service standards.
Farm Hand
Moon Rocks
04.2021 - 07.2021
- Packaged products for shipment and additional processing.
- Supported growth of sustainable agriculture practices within local communities by participating in educational events or sharing knowledge with fellow farmers.
- Optimized harvest quality by carefully picking crops at their peak ripeness and following proper storage procedures.
- Cleared land and prepared soil for planting by tilling, grading and adding organic matter.
- Excellent communication skills, both verbal and written.
Back Area Crew Member
McDonald's
08.2017 - 11.2019
- Maintained cleanliness and organization of workstations, contributing to safe and sanitary work environment.
- Prepared food items according to established quality standards, ensuring consistency in taste and presentation.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Enhanced coworker morale by promoting open communication channels among back area crew members while consistently demonstrating positive attitude towards responsibilities.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in team environment.
Education
Certificate III - Business
MEGT
Australia04.2024
High School Diploma - undefined
Assumption College
Warwick, QLD12.2019
Skills
- Business processes and procedures
- Assigning Work
- Managing Orders and Deliveries
- POS Systems and Ordering Platforms
- Inventory Control
- Team Leadership
- Customer Service
- Problem-Solving
- Upselling
- Customer rapport
- Safety protocols and procedures
- Strong communication skills
- Time management efficiency
- Project management
- Product knowledge expertise
- Supply chain coordination
Certification
Certificate III in Business, MEGT - 2024
Timeline
Plumbing Sales Associate
Reece Group
04.2024 - Current
Delivery Expert
Domino's
03.2022 - 04.2024
Farm Hand
Moon Rocks
04.2021 - 07.2021
Back Area Crew Member
McDonald's
08.2017 - 11.2019
High School Diploma - undefined
Assumption College
Certificate III - Business
MEGT