NEERAJ THAKUR
Canberra,ACT
Summary
Results-oriented professional with a proven track record at Optus, achieving significant increases in customer engagement through strategic sales initiatives and in-depth market analysis. Notable expertise in database management and client relationship management enhances the ability to foster partnerships and drive business growth. Thrives in dynamic environments, consistently delivering exceptional outcomes and adapting to evolving challenges.
Overview
3
3
years of professional experience
Work History
Business Specialist
Optus
Gungahlin
05.2024 - Current
- Developed and executed persuasive sales strategies, significantly increasing product awareness and customer engagement
- Conducted comprehensive market analysis to identify emerging trends, informing strategic decisions and business initiatives
- Fostered and maintained robust client relationships, ensuring exceptional service delivery and customer satisfaction
- Streamlined sales documentation processes, enhancing workflow efficiency and accuracy
Sales Associate
Optus
Gungahlin
01.2023 - 05.2024
- Developed persuasive sales pitches to promote a range of telecommunications products and services
- Engaged with customers to assess their needs and recommend appropriate solutions, consistently achieving sales targets
- Conducted competitive analysis to stay informed about market trends and consumer preferences
- Maintained accurate records of customer interactions and sales activities, facilitating effective follow-up and service delivery
Childcare Assistant
Bright Minds Academy
Belconnen
12.2021 - 12.2022
- Supported lead educators in creating a safe and nurturing environment for children, fostering their development and learning
- Established positive relationships with families, enhancing communication and trust within the community
- Assisted in daily operations, including meal preparation and supervision of activities, ensuring compliance with health and safety standards
Education
Master - Information Technology and Systems
University of Canberra
Bruce01.2022
Bachelor - Engineering Technology
University of Canberra
Bruce08.2020
Bachelor - Information Technology
Thakur College of Science and Commerce
Mumbai08.2019
Skills
- Introductory Programming Knowledge
- Database Management
- Systems Analysis
- IT Security Protocols
- Effective Persuasion
- Client Relationship Management
- Market Analysis
- Cross-Functional Collaboration
- Strategic Solution Development
- Workflow Optimization
- Quantitative Insights
- Emerging Trend Recognition
- Industry Competition Assessment
- Collaborative Partnership Building
- Effective Team Collaboration
- Conflict Resolution
- Adaptable Learner
- Efficient in Dynamic Settings
Affiliations
University of Canberra, Bruce
Capstone Project with ACT Government Health
August 2020 - January 2022
- Collaborated with ACT Government Health to develop a dynamic map that displays air quality levels across various stations.
- Designed a color-coded system to represent varying levels of air quality, enhancing user understanding of environmental conditions.
- Integrated real-time data updates to provide accurate, up-to-date information to users.
- Developed technical and analytical skills through hands-on work, contributing to effective data visualization and system integration.
University of Canberra, Bruce
Master’s Project: EEG-Based Estimation of Cognitive Workload
August 2020 - January 2022
- Conducted research using electroencephalography (EEG) to measure and assess cognitive load during gaming, mathematical, and IQ tests.
- Analyzed EEG signals to predict individual cognitive strain, identifying optimal features for supporting cognitive load assessment.
- Developed a machine learning-based system to predict cognitive workload, contributing to advancements in personalized cognitive strain prediction.
- Applied analytical skills to process complex data and optimize algorithmic predictions for cognitive load.
References
- Michael Byrne, Store Manager, Optus, +61 416811655
- Babar Alam, Assistant Store Manager, Optus, +61 423605275
Timeline
Business Specialist
Optus
05.2024 - Current
Sales Associate
Optus
01.2023 - 05.2024
Childcare Assistant
Bright Minds Academy
12.2021 - 12.2022
Master - Information Technology and Systems
University of Canberra
Bachelor - Engineering Technology
University of Canberra
Bachelor - Information Technology
Thakur College of Science and Commerce
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