Jarvis Kemp
Australian,15/02/2000
Summary
I am a front of house professional from Australia. During my time in Italy I am committed to providing exceptional guest experiences in fine dining and luxury retail settings. Known for effectively managing guest interactions and maintaining high level of service quality. Reliable team player who adapts to dynamic environments and prioritizes customer satisfaction.
Overview
9
9
years of professional experience
Work History
kitchen hand
Double Tree by Hilton Hotel
01.2016
- Preparing food
- Stock deliveries
- Cleaning duties
Coffee Club
01.2015
- Customer service
- Serving food and beverages
- Cleaning and organising store
Part Time Executive Lounge Host
Hilton Cairns
02.2024 - Current
- Hotel employee of the year 2024.
- Accuracy processed check-in and check-out.
- Always stayed current with all hotel services as well as VIP requests.
- Provided exceptional customer service, leading to positive reviews and recommendations. Cultivated warm relationships with return guests.
- Maintained a comfortable and inviting atmosphere for guests by consistently keeping the lounge clean and presentable.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Regularly communicated with internal teams regarding any maintenance or repair needs within the Executive Lounge space.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Bar tendering duties including drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Hotel tourism campaign model.
Family Business
All Security Screens
01.2017 - Current
- Organising bookings for quotes and installation services.
- Managing phone calls and customer enquires.
- Writing invoices.
- Installation of Security Screens.
- Tending to order deliveries.
- Displaying material samples and Colour options to Client.
- Collaborated with family members to develop long-term business goals and strategic plans for growth.
- Boosted brand engagement by creating an online presence.
Full Time Pharmacy Assistant
Wholelife Pharmacy and Health foods
12.2022 - 01.2024
- Trained new pharmacy staff on MINFOS computer system and product management protocols.
- Upselling pharmacy retail products and offering product samples.
- Changeling my creative skills to organise luxury skincare shop displays.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- General Pharmacy and Holistic Health departments
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Part Time Aircraft Detailer
Cabin Services Australia
01.2019 - 12.2022
- Organising Paperwork
- Licenced airside driver
- Restocking Economy and Business Class
- International and Domestic Cabin interior detailing
- Quarantining international and domestic aircraft
- Maintained clean and organized workspace, ensuring safety and efficiency.
- Assisted team in completing tasks on time, contributing to overall productivity.
Full Time Food and Beverage Attendant
Coffee Club
07.2017 - 03.2019
- Provided prompt and courteous service to guests, ensuring a pleasant dining experience.
- Staff training.
- Maintained cleanliness of work areas and dining spaces to meet health and safety standards.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Maintained stock levels.
- Addressed customer complaints and inquiries to verify satisfaction.
Waiter
Rainforest station Tourist Park
03.2016 - 03.2016
- Customer service
- Waiting on tables
- Stock deliveries
- Cleaning duties
Education
Hilton Hotel
03-2025
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Cairns Airport
01.2021
Responsible Service of Alcohol
01.2019
Woree State High School
12-2017
Certificate II in Hospitality
12-2017
Skills
- Attention to detail
- Customer-oriented
- Time management
- High standard of presentation
- Interpersonal skills
- Creative and Innovative
- Italian TFN
Hilton Employee of the year 2024
I received team member of the year award in recognition of my outstanding dedication, exceptional guest service and teamwork. My commitment to excellence and positive impact on the team set a standard of success and inspired those around me.
Timeline
Part Time Executive Lounge Host
Hilton Cairns
02.2024 - Current
Full Time Pharmacy Assistant
Wholelife Pharmacy and Health foods
12.2022 - 01.2024
Part Time Aircraft Detailer
Cabin Services Australia
01.2019 - 12.2022
Full Time Food and Beverage Attendant
Coffee Club
07.2017 - 03.2019
Family Business
All Security Screens
01.2017 - Current
Waiter
Rainforest station Tourist Park
03.2016 - 03.2016
kitchen hand
Double Tree by Hilton Hotel
01.2016
Coffee Club
01.2015
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Cairns Airport
Hilton Hotel
Responsible Service of Alcohol
Woree State High School
Certificate II in Hospitality
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