Jarvis Small
Summary
Results-driven Customer Service Executive with analytical problem-solving and strategic planning expertise. Consistently addresses customer issues, delivers industry-leading service, and implements scalable approaches. Utilizes communication and problem-solving skills to enhance customer satisfaction through fostering positive interactions and maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Smartways Logistics
08.2024 - Current
- Managed operations by coordinating sending and returning medical equipment from hospitals to suppliers and vice versa.
- Booking, amending and cancelling jobs to client preferences through a variety of channels including phone calls, emails and live chats.
- Making inbound and outbound calls to clients, hospitals, and other suppliers in an engaging and professional manner to assist all stakeholders.
- Problem solving client complaints.
- Lead freight recovery processes with internal and third-party carriers in missing or late freight.
- Fostered strong relationships with customers and suppliers over phone calls, emails and live chats to enhance satisfaction and loyalty.
- Providing clients with accurate information such as quotations, proof of deliveries and delivery locations.
- Implemented a customer contact list for employees with client names, phone numbers, emails and notes.
Customer Service Administrator
Black Drum Roasters
04.2022 - 08.2024
- Coordinating all wholesaling ordering for clients and maintaining customer accounts and record account information.
- Management of answering phones, directing calls, calling customer contact lists, process customer online orders and wholesale.
- Executed invoicing, data entry, filing, taking/receiving payments, and reconciling accounts through MYOB software.
- Reduced contact list ordering times to achieve quick product delivery through fast paced invoicing processes.
- Resolved 95% of customer service issues as first point of contact.
Consumer Business Intern
Cricket NSW
12.2023 - 01.2024
- During this internship with Cricket NSW, I worked for Sydney Sixers and Sydney Thunder in their consumer business department assisting with their matchday experiences and exclusive members events where I undertook various tasks:
- Setting up and packing up fan activations such as face painting, games for kids, DJ and membership marquee tents.
- Organising membership areas for the Captains Club and Social Club including setting up, greeting members, running the members raffles, and ensuring the event runs smoothly.
- Taking members out on pitch walks of the stadium for an exclusive membership experience.
- Organising branded merchandising such as foam hands, wigs, bucket hats, and signs for pre-game giveaways for fans and then handing them out as fans enter gates.
- Running exclusive members events such as open training sessions and members BBQ.
- Aided in creating memorable matchday experiences for both Sydney Smash’s and the BBL 13 Final for record crowds in all three events.
Sales Consultant
Memory Block
11.2021 - 04.2022
- Responsible for solely operating the store at times to advise customers on quotes, recommendations, and sales.
- Examined workplace duties of using photoshop to edit and crop photos and operate laser printer to print onto blocks.
- Open and closing the store, count cash and eftpos receipts to successfully manage store operations and cash management at the start and end of the day.
- Achieved individual and team targets to increase sales and deliver bonuses in working in a KPI and target-based environment.
Crew Member
Hungry Jacks
12.2015 - 07.2020
- Demonstrated customer service skills while taking orders face to face and online through delivery services and entering them into a POS system.
- Using problem solving to de-escalate complaints and satisfy customers.
- Accelerated customer service through distinguished management skills to ensure a fast-paced service speed.
Education
Bachelor of Business - Sport Management
Western Sydney University
03.2022
Diploma of Business - undefined
TAFE Blacktown
06.2021
Higher School Certificate - undefined
St John Paul II Catholic College
01.2015
Skills
- Established productivity to collaborate in teams and as an individual
- Customer relationship managementto assess customer needs
- Customer relationship management
- Strong knowledge of the sporting landscape in a variety of codes
- Efficient complaint handling
- Demonstrated ability to work under pressure in a fast-paced environment and remain calm during stressful situations
- Interactive chat support services
- Expedited accounting experience in accounts receivable, accounts payables, and bank reconciliations
Career Objective
I am seeking graduate work to further my career in a full-time, long-term sporting environment post after completing a Bachelor of Business (Sport Management). Through my degree and professional experience, I have gained a variety of abilities that will help me succeed in a new workplace and start a career in the sporting industry where my passion lies.
Timeline
Customer Service Executive
Smartways Logistics
08.2024 - Current
Consumer Business Intern
Cricket NSW
12.2023 - 01.2024
Customer Service Administrator
Black Drum Roasters
04.2022 - 08.2024
Sales Consultant
Memory Block
11.2021 - 04.2022
Crew Member
Hungry Jacks
12.2015 - 07.2020
Diploma of Business - undefined
TAFE Blacktown
Higher School Certificate - undefined
St John Paul II Catholic College
Bachelor of Business - Sport Management
Western Sydney University