Jarydd Jenkins
Ashburton
Summary
Results-oriented Operations and Sales professional with expertise in fitness, wellness, hospitality, energy, and large-scale sports facilities. Demonstrated skills in team leadership, high-volume customer engagement, and daily operational oversight. Excels in clear communication and objection handling to enhance customer retention in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales & Retention Specialist
Red Energy
01.2026 - Current
- Handle high-volume inbound calls assisting existing and prospective customers with electricity and gas account enquiries, including home moves and new connections.
- Retain customer business through effective needs analysis, objection handling, and solution-focused conversations.
- Build strong customer rapport quickly while delivering a high standard of customer service.
- Use strong communication and conversational skills to identify customer needs and provide tailored solutions.
- Resolve complex customer concerns through quick thinking, problem-solving, and sound decision-making.
- Navigate multiple systems simultaneously while maintaining compliance, accuracy, and efficiency.
- Consistently work towards retention, customer satisfaction, and performance targets.
Operations & General Manager
Wellness Social Club, Preston
Preston
06.2025 - 12.2025
- Lead end-to-end operations of a premium wellness facility, managing a team of 13 staff.
- Drive membership growth through hard sales, retention strategies, and premium service upselling.
- Manage high call volumes and structured lead pipelines, converting inbound and outbound enquiries into memberships.
- Build and maintain sales and operational reports tracking performance, revenue, and conversion metrics.
- Oversee recruitment, onboarding, performance management, and forward rostering.
Assistant Gym Manager
Snap Fitness, Heidelberg
Heidelberg
05.2025 - 06.2025
- Supported daily operations of a 24/7 fitness facility with a strong focus on member engagement.
- Delivered hard sales through consultations, tours, and objection handling.
- Handled high-volume inbound and outbound calls converting leads into memberships.
Duty Manager
Melbourne Sports Centres
01.2024 - 03.2025
- Managed daily operations of large-scale sporting venues ensuring safety, efficiency, and compliance.
- Provided on-shift leadership, staff supervision, and incident response.
Venue Operations Supervisor
Melbourne Sports Centres
06.2023 - 12.2023
- Supervised venue operations and coordinated staff to support events and daily programming.
- Handled operational issues, customer concerns, and incident response.
Energy Specialist
Origin Energy
03.2023 - 05.2023
- Handled high-volume inbound calls responding to customer enquiries and hardship claims.
- Delivered compliant outcomes while meeting quality, call handling, and performance metrics.
Senior Bartender
Richmond Club Hotel
03.2022 - 03.2023
- Oversaw bar operations, ensured stock control, and maintained service standards.
- Trained and supervised staff in fast-paced hospitality environment to uphold service quality.
Education
High School Diploma -
St Patrick's College
Ballarat, VICSkills
- Sales Strategy
- Customer retention
- Lead Generation
- Objection Handling
- Sales retention
- Customer relations
- CRM systems
- Operations management
- Stakeholder Engagement
- Team leadership
- Staff management
- Problem resolution
- Conflict management
- Team player
- Relationship Building
- Communication skills
Certification
- First Aid & CPR
- Advanced Resuscitation
- Anaphylaxis & Asthma Management
- Aquatic Technical Operator
- Pool Lifeguard
- Working with Children Check
- RSA
Timeline
Sales & Retention Specialist
Red Energy
01.2026 - Current
Operations & General Manager
Wellness Social Club, Preston
06.2025 - 12.2025
Assistant Gym Manager
Snap Fitness, Heidelberg
05.2025 - 06.2025
Duty Manager
Melbourne Sports Centres
01.2024 - 03.2025
Venue Operations Supervisor
Melbourne Sports Centres
06.2023 - 12.2023
Energy Specialist
Origin Energy
03.2023 - 05.2023
Senior Bartender
Richmond Club Hotel
03.2022 - 03.2023
High School Diploma -
St Patrick's College