Jasbir Kaur
Marsden Park,Australia
Summary
Healthcare professional with track record of supporting medical teams and enhancing patient care. Known for reliability, adaptability, and teamwork in fast-paced environments. Skilled in patient interaction, administrative tasks, and maintaining safe, sterile environment.
Experienced with patient care and administrative support in healthcare setting. Utilizes strong organizational skills and attention to detail to ensure smooth hospital operations. Knowledge of medical protocols and patient needs, ensuring high standards of care and safety.
Overview
16
16
years of professional experience
Work History
Hospital Assistant
Western Sydney Local Health District
01.2018 - Current
- Communicating effectively in acute high demanding environment between doctors, nurses, patients, and families.
- Providing patient with best care possible.
- Always following procedures, protocols, and guidelines.
- Position entails: Manual handling, cleaning, and maintaining a safe environment, making of beds, ensuring that all waste is disposed of properly.
- Proactively identified potential safety hazards within the unit and reported them to the appropriate staff, contributing to a safer environment for both patients and colleagues.
- Improved patient satisfaction by providing compassionate and efficient care in a busy hospital setting.
- Promoted infection control measures throughout the hospital by diligently following hand hygiene guidelines and wearing personal protective equipment as required.
Dental Receptionist
Stanhope Gardens Dental Surgery
01.2014 - 01.2015
- Position entails: General reception duties such as answering of telephones, filing of patient records, making appointments for clients, using in house databases to collect data and information of patient appointments, billing of patients, customer service skills and dealing with distressed clients.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Customer Service
Appetitos Restaurant
01.2012 - 01.2014
- Position entails: good communication skills, fulfilling customer needs, attending phone calls, take orders, auditing, stock refills and stock take, working long hours, managing service department.
- Utilized exceptional customer service skills to satisfy all needs.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced company reputation through excellent customer service and professional demeanour.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Improved store reputation by consistently offering exceptional customer service experiences.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Process Worker
Retail Ready Operation
01.2015 - 01.2018
- Company Overview: Erskine Park
- Position entails: chicken packaging, cleaning, machine operation.
- Excellent organising skills.
- Ability to work in a fast paced, high stress environment for long hours.
- Patience and the ability to remain calm in stressful situations.
- Erskine Park
- Maintained compliance with health, safety, and environment practices.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Prepared, boxed, and staged outgoing shipments.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
- Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
Receptionist
Community Medics Australia
01.2010 - 01.2012
- Position entails: welcoming patients and visitors.
- Making appointments, dealing with patients and their concerns/paperwork.
- Ordering Stationery, documents, clinical supplies.
- Faxing/scanning and mailing documentation.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Advance Diploma in Hospitality Management -
Austech College
Diploma of Business - undefined
Bridge Business College
Diploma of Human resources Management - undefined
Bridge Business College
First Aid Certificate - undefined
Bachelor of Arts - undefined
Master’s degree - language
Diploma in Computer Applications - undefined
Skills
- Operational and administrative tasks
- Updating spreadsheets and data entry
- Database management
- Communication skills
- Answering and transferring phone calls
- Managing email enquiries
Languages
Hindi
Full Professional
English
Professional Working
Punjabi
Native or Bilingual
Timeline
Hospital Assistant
Western Sydney Local Health District
01.2018 - Current
Process Worker
Retail Ready Operation
01.2015 - 01.2018
Dental Receptionist
Stanhope Gardens Dental Surgery
01.2014 - 01.2015
Customer Service
Appetitos Restaurant
01.2012 - 01.2014
Receptionist
Community Medics Australia
01.2010 - 01.2012
Diploma of Business - undefined
Bridge Business College
Diploma of Human resources Management - undefined
Bridge Business College
First Aid Certificate - undefined
Bachelor of Arts - undefined
Master’s degree - language
Diploma in Computer Applications - undefined
Advance Diploma in Hospitality Management -
Austech College
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