Summary
Overview
Work History
Education
Skills
Certification
CAREER SUMMARY
Timeline
Generic

Jasbir Singh

Melbourne,VIC

Summary

Accomplished Technical Business Analyst, leveraging expertise in SQL, Business/Data Analysis, and Agile methodologies in software development space for 13+ years.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Automation Analyst

NetApp India
01.2018 - 06.2023
  • Automation opportunity discovery within Finance and other Business Units and if required, to make processes more efficient and effective by identifying process improvement/re-engineering opportunities.
  • Identified ~250 processes for automation of which 200+ processes across all Finance domains have been successfully automated using RPA and cognitive automation.
  • Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
  • Evaluated existing systems for improvement opportunities, resulting in increased performance and reduced costs.
  • Conducted project feasibility studies to determine potential return on investment (ROI).
  • Proficient in analyzing and translating business requirements to technical requirements and architecture (PDD & SSD).
  • Facilitate user acceptance testing (UAT) prior to each release, while collaborating with users, development team and operations team.
  • Providing tool assessment of various automation tools available like Power Automate, UI Path, Automation Anywhere 360, etc. in the market and presenting appropriate business case from the migration perspective from the existing platform Automation Anywhere V11.
  • Involved in the process mining tool evaluation (Celonis) and presented appropriate business case to the higher management.
  • Responsible for release planning activities and training business stakeholders on the Automation setup post-product deployment to production.
  • Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
  • Plan and organize sprints working with stakeholders to manage scope with a focus on priority.
  • Regularly identifying and removing complex impediments and dependencies to enable teams to focus on the work.
  • Writing/refining/sharing stories with the team to constantly improve process automation and take them to the next level.
  • Conduct ceremonies – Daily Stand-ups, and retrospectives both for teams and for the product.

Business Analyst

NetApp India
01.2016 - 12.2017
  • Accountable for the successful delivery of business requirements across multiple ServiceNow Web and Mobile applications (Incident, Problem, Change, Test Management and Agile Development)
  • Work with business stakeholders to gather requirements, transform requirements into feature requests (user stories) and create As-Is vs. To-Be Process documents
  • Manage project timelines and communicate with stakeholders/management staff on the project progress.
  • Identify target release dates for prioritized feature requests, track each request through the SDLC (Sprint) cycle.
  • Facilitate user acceptance testing (UAT) prior to each release, while collaborating with users, development team and operations team.
  • Facilitate the Sprint Planning, Backlog Grooming, daily standup and Retrospective meetings as SCRUM MASTER
  • Lead the project related to ServiceNow quarterly and annual platform upgrades.
  • Designed and developed Dashboards to track KPIs using ServiceNow Performance analytics module and Tableau
  • Assist L3 support teams in case of escalations to ensure timely and thorough resolution of issues
  • Responsible for taking sessions for the entire application user community on product updates/enhancements.

Business Analyst

NetApp India
02.2014 - 12.2015
  • Provide outstanding daily operational support of quoting process and system, which includes quote creation, quote configuration, quote updates, answering pricing-related questions, and Service renewal quotes for both direct (field) and indirect (channel) sales organizations.
  • Perform problem analysis, triage, correction of issue, and root cause analysis, including engaging business program managers and technical resources when necessary.
  • Proactively improve sales user experience and make quote tool competitive advantage; identify, recommend, and implement process improvements to ensure positive customer experience.
  • As Subject Matter Expert for system and process-related issues, including being part of project team for subsequent releases of quote tool.
  • Provide expertise in testing and troubleshooting system issues, enhancements, and upgrades to tool. Work with cross-functional teams to ensure accuracy and timeliness of all partner’s queries within defined SLAs.

Software Engineer - Application Support

Infogain India
01.2013 - 02.2014
  • Analyse and document business requirements for the business reported Incident/Enhancement.
  • Defining Process improvements, Cross functional team coordination, QA coordination
  • Ownership of establishment and execution of strategic and tactical operational initiatives.
  • Production support for SFDC/Quote to Cash implementation project.
  • Coordination with the onshore team on the business-critical issues.
  • Hands on support on SFDC, inbound/outbound integration, Pricing, Quoting, Configurations and Q2O.

Software Engineer

Infogain India
01.2010 - 12.2012
  • Analyse and document business requirements for Weekly, Monthly, and Quarterly pulls and ad-hoc queries.
  • Responsible for identifying any risk to the project and building mitigation plans.
  • Manage project timelines and communicate with stakeholders/management staff on the project progress.
  • Responsible for list pull development of Weekly, Monthly, and Quarterly pulls and ad-hoc queries.
  • Upload the data from flat file to the Oracle system using SQL* Loader.
  • Facilitate user acceptance testing (UAT) prior to each deployment.
  • Responsible for training business stakeholders on the product setup post deployment to the production.

Education

Bachelor of Science - Computer Engineering

Guru Nanak Dev University
India
07.2009

Skills

  • SQL and Data Analysis
  • Proficient in Process Automation
  • Active listener
  • Adaptability
  • Collaboration
  • Solution Oriented Approach
  • Process Improvement
  • Power BI
  • Agile Implementation
  • ServiceNow configuration
  • Troubleshooting
  • XML and Java Script - Fundamentals

Certification

  • Business Analysis Modeling & Skills Techniques (Udemy Online )
  • Automation Anywhere Certified Advanced RPA Professional
  • Microsoft Azure - Fundamentals
  • dbt Cloud Fundamentals Certified
  • Academy Accreditation - Databricks Lakehouse Fundamentals
  • Certified Scrum Master from Scrum Alliance (CSM)
  • Certified Scrum Product Owner (CSPO)
  • ITIL v3 Foundation Certified

CAREER SUMMARY

  • Technical Business Analyst (RPA &Cognitive Automation) 01/2018-06/2023
  • Business Analyst (ServiceNow - Web & Mobile Applications) 01/2016-12/2017
  • Business Analyst (Salesforce and Oracle R12) 02/2014-12/2015
  • Software Engineer - Application Support (Oracle Apps - SCM) 01/2013-02/2014
  • Software Engineer (BI Developer) 01/2010-12/2014

Timeline

Business Automation Analyst

NetApp India
01.2018 - 06.2023

Business Analyst

NetApp India
01.2016 - 12.2017

Business Analyst

NetApp India
02.2014 - 12.2015

Software Engineer - Application Support

Infogain India
01.2013 - 02.2014

Software Engineer

Infogain India
01.2010 - 12.2012

Bachelor of Science - Computer Engineering

Guru Nanak Dev University

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Jasbir Singh