Jase West
Oxenford,QLD
Summary
I am a dedicated and conscientious individual who approaches all aspects of life with professionalism. I am committed to realizing my full potential by actively pursuing new opportunities and setting ambitious goals. My approach to task completion is characterized by unwavering enthusiasm and steadfast dedication. I consistently strive to deliver results of the highest quality, ensuring that every assignment is executed with precision and care. Reliability, diligence, and integrity are the cornerstones of my work ethic. I take pride in my ability to consistently meet deadlines and exceed expectations, demonstrating a strong sense of responsibility and accountability in all endeavours. With passion for technology and a desire to embark on a new professional journey, I am eager to transition into a more IT-focused role. I view this career change as an exciting opportunity to align my long-term aspirations with my inherent interests, ultimately forging a rewarding and fulfilling path in the IT industry.
Overview
14
14
years of professional experience
Work History
Cleaner
Education Queensland (Coomera State Special School)
01.2020 - Current
- Cleanness of areas assigned to me
- Hosing/Washing of areas
- Arm/Disarming Alarm System
- Works well with others and covering others work if required
- Efficient cleaner keeping area up to standard
- Building rapport with other staff.
Travel Consultant
Ignite Travel
01.2019 - 01.2020
- Multitask Between Applications/Systems
- Work under pressure efficiently
- Manage large number of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build rapport with customers through open and interactive communication
- Provide accurate information from use of support and tools available whilst adhering to policies
- Meet personal KPI's and sales targets
- Accurately capture customer information and create detailed interactions
- Assist with training of others.
Produce 2IC / Assistant
Woolworths
01.2010 - 01.2019
- Handle inquiries from customers or clients
- Assist customers effectively by solving customer disputes
- Provide customers additional information or explains services
- Complete supporting paperwork and data entry as required
- Maintenance and quality control of stock
- Manage and development of other team members
- Creation of work rosters for staff.
Technical Support within the Belong Internet contract
Stellar Asia Pacific
01.2017 - 01.2018
- Manage large Influx of calls
- Trouble shooting technical issues
- Resolving network issues
- Talking to customers through a series of actions to resolve a problem
- Speaking to customer to quickly get to the root of the problem
- Diagnosis and repairing faults.
Education
Successful completion of Year 12 -
Upper Coomera State College
12.2012
Certificate 3 Information Technology -
Upper Coomera State College
01.2021
Skills
- Computer Proficiency: Basic computer skills are essential, including familiarity with operating systems (Windows, macOS), web browsers, and office productivity software (Microsoft Office, Google Workspace)
- Call Centre Software: Experience with call centre software
- Telephone Systems: Knowledge of telephone systems and equipment, including VoIP systems, headsets, and telephony software
- Data Entry and Typing: Accurate data entry and fast typing skills are important for documenting customer interactions and entering information into system efficiently
- Troubleshooting and Problem-Solving: Ability to troubleshoot basic technical issues that customers may encounter and provide solutions or escalate to appropriate support team
- Multitasking: Can handle multiple tasks simultaneously, such as managing calls, documenting information, and navigating software systems
- Active Listening and Communication: Strong communication skills, including active listening, clear verbal communication, and effective written communication which provide excellent customer service
- Time Management: Ability to manage time effectively, prioritize tasks, and meet performance metrics, such as call handling time and customer satisfaction scores
- Adaptability and Flexibility: Willingness to adapt to changing situations, learn new tools and processes, and work in fast-paced environment
References
- Kelsey Masonwells, Department Team Leader (Woolworths), 0423533027
- Emily Inns, Team Leader (Stellar Asia Pacific Stellar Asia Pacific), 0416494225
- Nicky Beitey, Team Leader (Ignite Travel), 0447075876
- Joanne Hindmarch, Business Manager (Coomera Springs State School), 046006991
Timeline
Cleaner
Education Queensland (Coomera State Special School)
01.2020 - Current
Travel Consultant
Ignite Travel
01.2019 - 01.2020
Technical Support within the Belong Internet contract
Stellar Asia Pacific
01.2017 - 01.2018
Produce 2IC / Assistant
Woolworths
01.2010 - 01.2019
Successful completion of Year 12 -
Upper Coomera State College
Certificate 3 Information Technology -
Upper Coomera State College
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