Complete Microsoft Office Suite
Jashan Bors-Viney
South Yarra,VIC
Summary
Organized and dedicated worker with proven track record of flourishing in fast-paced, high-pressure environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Head Waiter
Fat Dumplings Fortitude Valley
Brisbane, QLD
08.2021 - 12.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coached employees on salesmanship and updated menus to increase sales.
- Supervised server staff and simultaneously served personal section of tables.
Waiter
Fat Dumplings Fortitude Valley
Brisbane, QLD
08.2020 - 07.2021
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Crew Member
McDonald's
Kingsbury, VIC
03.2018 - 03.2020
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Operated as full-service food provider by taking orders, preparing meals and collecting payments.
Mystery Shopper
La Trobe University
Bundoora, VIC
08.2017 - 11.2017
- Worked independently with minimal supervision.
- Met existing customers to review current services and expand sales opportunities.
- Produced thorough, constructive reports for review by assistant manager.
Education
Bachelor of Media And Communications - Journalism
La Trobe University
Bundoora, VIC 02.2017 - 11.2019
Skills
Documentation and reporting
Team Bonding
Relationship building
Social media knowledge
Time management
Employee training and development
Spreadsheet management
Strong, independent work ethic
Experience in fast-paced, high pressure situations
Strong Computer Skills
Proficient Writer
Software
Complete Adobe CC Suite
Timeline
Head Waiter
Fat Dumplings Fortitude Valley
08.2021 - 12.2021
Waiter
Fat Dumplings Fortitude Valley
08.2020 - 07.2021
Crew Member
McDonald's
03.2018 - 03.2020
Mystery Shopper
La Trobe University
08.2017 - 11.2017
Bachelor of Media And Communications - Journalism
La Trobe University
02.2017 - 11.2019