Individual-focused Care Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
2
2
years of professional experience
Work History
Care Manager
Respect Memorial
Tongala , VIC
06.2023 - Current
Assisted clients in developing and achieving short-term and long-term goals.
Provided advocacy for clients to ensure their needs are met through appropriate services.
Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
Developed care plans based on assessment findings; monitored effectiveness of plans regularly.
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Collaborated closely with external teams such as ANNAC, Quality and compliance, Resident in reach and allied health to assist with quality care for residents.
Registered Nurse, Aged Care
Your Nurse Nursing Agency
Regional Victoria, VIC
05.2023 - 12.2023
Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals.
Recorded care information accurately and completely in electronic data systems such as Leecare and BestMed
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
After Hours Care Coordinator
Cobram Regional Care
Cobram, VIC
04.2023 - 06.2023
Provided case management services to ensure the delivery of quality care.
Coordinated with other health professionals to develop individualized plans of care for patients.
Maintained accurate client records in accordance with organisational policies and procedures.
Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
Care Coordinator
Crewe Sharp Nursing Agency
Melbourne , VIC
05.2022 - 11.2023
Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.
Performed wound care, monitored catheters and recorded food and fluid intake.
Reported abnormal findings to case manager and physician for immediate intervention orders.
Gathered entire medical histories and information to update medical records.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Referred patients to specialized health resources or community agencies to furnish additional assistance.
Registered Nurse
Western health
St Albans , VIC
06.2022 - 09.2022
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Monitored and managed various treatment and care interventions.
Collected lab specimens, interpreting diagnostic tests and lab results.
Maintained thorough, accurate and confidential documentation in electronic medical records.
Accessed patient medical history, current medications and pre-procedure instructions to confirm adherence and respond to questions.
Monitored unexpected patient events, interactions or outcomes and recorded incident report in certain situations.
Working in a surgical ward focused on ENT, laparoscopy and managing complex tasks such as surgical drain tubes, VAC dressings, blood transfusions and pre and post surgical patients