JASHANDEEP KAUR
Sydney
Summary
Directed customer relationship management initiatives, demonstrating a proven track record of leadership at Jasdeep.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
AAAR Ability Assist
05.2025 - Current
- Assisted clients with daily living activities, enhancing overall independence and quality of life.
- Developed and implemented personalized care plans tailored to individual client needs.
- Coordinated communication between clients, families, and healthcare professionals to ensure comprehensive support.
- Monitored client progress, documenting changes and adjusting care strategies accordingly.
- Facilitated engaging social activities that promoted community involvement and emotional well-being.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
CUSTOMER SERVICE MANAGER
Jasdeep
05.2024 - 02.2025
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
SOCIAL WORK INTERN
Maneeta
02.2022 - 02.2024
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
Education
Masters Of International Relations - Social Sciences
University of New South Wales
Sydney, NSWBachelor Of Arts - Sociology
PANJAB UNIVERSITY
ChandigarhMasters of Social Work Qualifying - Healthcare
Acknowledge Education
Sydney, NSWMasters Of Arts - English
Guru Nanak Khalsa College For Women
Ludhiana, Punjab05.2024
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed comprehensive problem-solving strategies to address complex challenges
- Utilized Microsoft Outlook for effective communication and scheduling Assisted in document creation and formatting using Microsoft Word Supported data management and analysis tasks with Microsoft Excel
- Cultivated customer-centric strategies to enhance service delivery
- Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in resolving issues promptly Facilitated communication between customers and service departments
- Facilitated strategic decision-making processes to enhance organizational effectiveness
- Demonstrated exceptional ability to prioritize tasks and manage time effectively
- Cultivated exceptional interpersonal communication skills to foster collaborative relationships
Timeline
Disability Support Worker
AAAR Ability Assist
05.2025 - Current
CUSTOMER SERVICE MANAGER
Jasdeep
05.2024 - 02.2025
SOCIAL WORK INTERN
Maneeta
02.2022 - 02.2024
Masters Of International Relations - Social Sciences
University of New South Wales
Bachelor Of Arts - Sociology
PANJAB UNIVERSITY
Masters Of Arts - English
Guru Nanak Khalsa College For Women
Masters of Social Work Qualifying - Healthcare
Acknowledge Education