Jashanpreet Kaur
Brisbane
Summary
INFORMATION TECHNOLOGY PROFESSIONAL. I have 5+ years’ experience in customer service, sales and marketing experience. I am able to combine my skills and knowledge with my hardworking attributes towards Tier 1/ Level 1 IT support, helpdesk roles and administrative services. I am honest and dedicated towards my word and responsibilities. I have the capability of understanding customer queries and resolving customer service problems accordingly. I am organized, punctual and professional. My time manage is excellent I have a positive attitude towards work and love to learn new things. I am good at verbal and written communication and I have good keyboard skills, spellings and grammar.
Overview
10
10
years of professional experience
Work History
Administration Officer
Canberra Hospital
01.2023 - 01.2025
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.
Technical Officer (Level 1) & ASO2
Canberra Hospital
02.2022 - 02.2023
- Maintains and updates record keeping system; may document projects and maintain user instructions
- Attending calls from patients and booking appointments
- Checking the record in software and matching with spreadsheet
- Applying technical knowledge such as spread sheets and entering data
- Getting documents ready for interviews
- Sending results away with confidentiality
- Performing admin work in specimen reception
- Performs miscellaneous job-related duties as assigned
- Entering data of COVID screening and labelling samples
- Scanning the documents
- May input billing information into a record keeping system
- Organising Documents
- Stock taking and refiling in microbiology lab
- Performing various tasks according to need
- Reporting manager
- Technical housekeeping
- Sending invoices
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Filling stock in genetics and micro lab
- Performing duties at quality lab
- Other weekly admin tasks as asked
- Maintaining KPI of calls per day
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Retail Supervisor
James Lane
12.2020 - 07.2022
- Maintain up-to-date knowledge about furniture products
- Analyze customer needs and recommend appropriate furniture
- Answer customer queries regarding furniture products
- Coordinate with sales team to establish selling strategies and deals
- Work with sales team to maximize sales and profitability
- Ensure that furniture is delivered to customers in a timely manner
- Develop action plans to achieve sales objectives
- Analyze and process customer orders accurately
- Provide outstanding customer services before and after the sale
- Maintain positive working relationship with furniture manufactures and sales team to achieve revenue goals
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Coordinated merchandising displays, signage and sales enablement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
Supervisor
Rivers
12.2019 - 01.2022
- Organizing merchandise on shop floor
- Reaching weekly KPI target
- Assisting customers and advising them on fashion choices
- Selling clothing and processing payment at checkout
- Maintaining store in clean and tidy
- Attaching and updating pricing tags on merchandise
- Carrying out stock take duties
- Handling returns and exchanges
- Handling customer complaints and reporting and suggesting solutions
- Performing store opening and closing
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Sales Representative and Administration Manager
TSG Tobacco Station
07.2018 - 08.2021
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Trained employees in company and regulatory compliance requirements to promote conformance
- Analyzed and solved multifaceted problems that affected executive leaders and business initiatives
- Dealing with customers and escalating any customer complaints to the store manager
Childcare Educator
Anzuk Education
06.2023 - 06.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
Beauty Therapist
99 Salon
01.2016 - 01.2017
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
Research Assistant
Sachi Biogen
06.2015 - 05.2016
- Summarized search results by preparing written reports, graphs, fact sheets and tables
- Analyzed statistical data using both modern and traditional methods
- Supported research and development efforts to create new products, equipment and processes
- Performed statistical, qualitative and quantitative analysis
- Planned, modified and executed research techniques, procedures and tests
- Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews
Education
Diploma - Advanced Skin Care
99 Salon
India 02-2025
Certificate III - Early Childhood Education And Care
Block Learning
Online01-2024
Master of Information Technology - Software Engineering
Federation University
Sydney, NSW11.2019
Bachelor of Biotechnology -
Punjabi University
05.2015
Skills
- Customer service optimization
- Customer direction
- Customer focused service
- Customer observation
- Microsoft office
- Flexible
- Digital Skills
- Excellent customer service
- Marketing
- Sales reporting
- Communication skills
- Self-management
- Learning approach
- Teamwork
- Customer Service
- Critical thinking
- Problem solving
- Adaptability & Flexibility
- Organization
- Reliability & dependability
- Open-mindedness
- Attention to details
- Strategic thinking
- Work Ethic
- Integrity
- Administrative support
- Patience and empathy
- Task delegation
- Work coordination
- Customer relationship building
- Interpersonal communication skills
- Early childhood education
Professional Development
WWVP Card
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Childcare Educator
Anzuk Education
06.2023 - 06.2024
Administration Officer
Canberra Hospital
01.2023 - 01.2025
Technical Officer (Level 1) & ASO2
Canberra Hospital
02.2022 - 02.2023
Retail Supervisor
James Lane
12.2020 - 07.2022
Supervisor
Rivers
12.2019 - 01.2022
Sales Representative and Administration Manager
TSG Tobacco Station
07.2018 - 08.2021
Beauty Therapist
99 Salon
01.2016 - 01.2017
Research Assistant
Sachi Biogen
06.2015 - 05.2016
Bachelor of Biotechnology -
Punjabi University
Diploma - Advanced Skin Care
99 Salon
Certificate III - Early Childhood Education And Care
Block Learning
Master of Information Technology - Software Engineering
Federation University
Similar Profiles
Jigsel SingyeJigsel Singye
Catering And Kitchenman at Canberra HospitalCatering And Kitchenman at Canberra Hospital
Enitan LaniyiEnitan Laniyi
Registered Nurse, Adult Mental Health Unit at Canberra HospitalRegistered Nurse, Adult Mental Health Unit at Canberra Hospital
YUVRAJ SINGHYUVRAJ SINGH
Student Nurse at Canberra HospitalStudent Nurse at Canberra Hospital