Tanjot Kour
Sydent,NSW
Summary
Dynamic Administration Officer with a proven track record at Next Generation Pallets, excelling in customer relations and administrative support. Skilled in office management and payroll, I fostered strong relationships, enhancing team collaboration and service delivery. Proficient in Windows and macOS, I consistently ensured timely communication and effective problem-solving.
Overview
2
2
years of professional experience
Work History
Administration Officer
Next Generation Pallets
03.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
Education
Bachelor's of Business Information - IT
Torrens University Australia
Sydney, NSW12-2022
Skills
- Administrative support, Workplace coordination
- Customer relations, Payroll and budgeting
- Operating systems: Windows 10/11 macOS, linux(Basic)
- CRM Tools: Salesforce, hubspot (entry-level experince)
- Data analysis and Reporting: Microsoft Excel, Power BI, Tableau
- Microsoft Office suite: Word, Excel, Power point, Outlook, Teams
- Software Tools: Active Directory (user management, vFire Ticketing system)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of new ITSM tool.
- Documented knowledge base articles with KPIs which led to efficient results.
Timeline
Administration Officer
Next Generation Pallets
03.2023 - Current
Bachelor's of Business Information - IT
Torrens University Australia
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