Summary
Overview
Work History
Education
Skills
Timeline
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JASH HEMRAJ WAGHELA

Melbourne,VIC

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

4
4
years of professional experience

Work History

Freelancer

Online Tech
10.2020 - Current
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Analyzed user feedback to gather input and identify areas required for improvement.

Team Manager

Pinnacle People
04.2020 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Customer Service Manager

Woolworths Group
11.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Intern

DM Websoft Llt
02.2023 - 08.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.

Volunteer

Salvation Army Family Store
02.2023 - 03.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Retail Sales Associate

7 Eleven Store
02.2021 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Project Manager

Victorian Institute Of Technology
07.2022 - 11.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Education

Bachelor of Science - Information Technology And Systems

Victorian Institute of Technology
Melbourne, VIC
11.2022

HIghschool - Science

Shakti Secondary High School
Rajkot
04.2018

Skills

  • Customer Support
  • Project Management
  • Virtual Assistance
  • Proficient in website development
  • IT Troubleshooting
  • Network Administration
  • Risk Assessment
  • Network Security

Timeline

Intern

DM Websoft Llt
02.2023 - 08.2023

Volunteer

Salvation Army Family Store
02.2023 - 03.2023

Project Manager

Victorian Institute Of Technology
07.2022 - 11.2022

Retail Sales Associate

7 Eleven Store
02.2021 - 12.2022

Freelancer

Online Tech
10.2020 - Current

Team Manager

Pinnacle People
04.2020 - Current

Customer Service Manager

Woolworths Group
11.2019 - Current

Bachelor of Science - Information Technology And Systems

Victorian Institute of Technology

HIghschool - Science

Shakti Secondary High School

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JASH HEMRAJ WAGHELA