Jashnil Sumeet Narayan
Melbourne, Macleod,VIC
Summary
Personable and dedicated Customer Service Representative with experience in technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Press Machine Operator
Distinctive Dry Cleaners
Ivanhoe, Vic
05.2023 - Current
- Inspected machines prior to starting and operation, verifying safe operating condition and performing lubrication and other preventive maintenance.
- Adjusted steam valves prior to and during machine operation to establish and maintain temperatures appropriate for materials processed and type of processing.
- Operated press machines to press sheets of metal, felt, fabric and other pliable materials.
Service Desk Analyst
GO2 Solutions
Suva, Fiji
03.2021 - 03.2022
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
Outbound Call Centre Agent
Mind Pearl
Suva, Fiji
06.2020 - 05.2021
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
Education
Diploma - Information Technology (Cyber Security
Melbourne Metropolitan College
Melbourne, VIC04.2024
NSE 1 – Network Security Associate NSE 2 - Network Security Associate NSE 3 - Network Security Associate -
Fortinet Training Institute
Online01.2022
Certificate IV Information Tech (Support) -
University of South Pacific
Fiji01.2019
Skills
- Microsoft Windows and Office
- Technical Troubleshooting
- Resolving Problems and Incidents
- System Performance Assessments
- Issue and Resolution Tracking
- Attention to Detail
- Help Desk Support
- Hardware and Software Repair
- Organizational Skills
- Customer Service
- Verbal and Written Communication
- Microsoft Certification
- User Training
- Hardware and Software Configuration
Interests
Hobbies
, Reading
Travelling
Socializing
Interacting and meeting new people
Surfing the internet on interesting articles
Watching movies
Listening to music
Cooking
Cleaning
Learning new trade works
Languages
English
Full Professional
References
- Navin Datt - Personal Reference
+61400117022
navin@sbdgroup.com.au
- Avikesh Kumar - GO2 Solutions
+679 936 1238
avikeshkumar666@gmail.com
- Martha Wedlock - MindPearl
+679 933 4090
Timeline
Press Machine Operator
Distinctive Dry Cleaners
05.2023 - Current
Service Desk Analyst
GO2 Solutions
03.2021 - 03.2022
Outbound Call Centre Agent
Mind Pearl
06.2020 - 05.2021
Diploma - Information Technology (Cyber Security
Melbourne Metropolitan College
NSE 1 – Network Security Associate NSE 2 - Network Security Associate NSE 3 - Network Security Associate -
Fortinet Training Institute
Certificate IV Information Tech (Support) -
University of South Pacific
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