Jashween Prasad
Ashcroft,New South Wales
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Engineer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Print Production Engineer
Kyocera Document Solution Co
04.2020 - Current
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Performed preventative maintenance to keep tools and equipment functional.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Provided input to team lead regarding areas for process and procedural improvement.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Prepared action plans for problematic processes and assets.
- Developed work plans for various personnel roles based on strengths and talents.
- Developed cost estimates and project specifications for proposals.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Routed and integrated technical and electrical components for projects.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Created detailed reports on engineering activities and findings.
- Collaborated with other departments to facilitate successful project completion.
- Trained and mentored junior engineers, providing guidance and direction.
Customer Service Engineer
Sharp Electronics
02.2019 - 04.2020
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
Customer Service Executive
Cardtronics
01.2018 - 01.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Engineer
RICOH
01.2010 - 09.2017
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
CISCO - Network And System Administration
Fiji National University
Nadi Fiji 01.2016
Associate of Applied Science - Business Communications
London Centre of Management
Nadi Fiji01.2008
Skills
Technical Reporting
- Design Development
- Root Cause Analysis
- System Troubleshooting
- Project Management
- Technical Writing
- Quality Control
- Cost Analysis
- Communication
- Problem-solving Service engineers often face unexpected challenges as they deal with different team members and stakeholders on a regular basis
- Teamwork
- Customer service
- Time management
- Technical knowledge
- Software proficiency
Playing Football and watching Rugby
Enjoy playing soccer and watching NRL
Languages
Fiji
Professional Working
English
Full Professional
Hindi
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Print Production Engineer
Kyocera Document Solution Co
04.2020 - Current
Customer Service Engineer
Sharp Electronics
02.2019 - 04.2020
Customer Service Executive
Cardtronics
01.2018 - 01.2019
Customer Service Engineer
RICOH
01.2010 - 09.2017
CISCO - Network And System Administration
Fiji National University
Associate of Applied Science - Business Communications
London Centre of Management
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