Summary
Overview
Work History
Skills
Certification
Timeline
References
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Jasica Howson

Bunbury,WA

Summary

Organized waitress with experience in high-class restaurant environments. Effective creator of service structures with thoughtful organization. Enthusiastic and dedicated professional with a friendly demeanor with 2years experience in fast-paced bar and restaurant environments. Skilled in mixology, upselling, and delivering excellent customer service. Proven track record in conflict resolution, ensuring customer satisfaction while maintaining high standards of cleanliness and food safety. Experienced in cash handling and POS operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

The Cray
12.2024 - Current
  • Friendly and welcoming attitude, Clear and polite verbal communication.
  • Handling cash/cards and split bills.
  • Understanding dietary restrictions and allergens.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported needs of 50+ person wait staff who attended to specific needs of countless customers daily for The Cray restaurant with social relevancy and intentionality.

FOH Staff Member

Treendale Farm Hotel
05.2023 - 11.2024
  • Fast/accurate food delivery
  • Following opening/closing procedures, supporting coworkers during busy hours.
  • Coordination with servers, kitchen staff and hosts.
  • Managed bar inventory, restocked supplies when necessary,
  • Upheld strict regulations for sale alcohol service and food safety.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Senior Sandwich Artist

Subway Restaurants
02.2020 - 11.2023
  • Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
  • Handling customer concerns
  • Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Skills

Friendly and professional demeanor

  • Multitasking under pressure
  • Attention to cleanliness and detail
  • Upselling and suggestive selling
  • Active listener / conflict resolution
  • Allergy awareness
  • Beverage/ Desert preparation

Certification

  • RSA
  • White Card
  • First Aid

Timeline

Waitress

The Cray
12.2024 - Current

FOH Staff Member

Treendale Farm Hotel
05.2023 - 11.2024

Senior Sandwich Artist

Subway Restaurants
02.2020 - 11.2023

References

Belinder Grover   (Assistant Manager Subway)    PH: 0439 602 370

Laura Mcgill     (Assistant Manager Subway)       PH: 0439 602 3706 692

Miguel                 (Manager The Cray)                       PH: 0490 870 106

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Jasica Howson