Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaskaran Singh

Melbourne

Summary

Dynamic Student Support Manager with a proven track record at Barkly International College, enhancing student satisfaction through proactive issue resolution and effective mentoring. Skilled in data management and report preparation, I excel in multi-tasking and maintaining compliance, significantly reducing student complaints while fostering a supportive learning environment.

Overview

7
7
years of professional experience

Work History

Student Support and Admission Officer

IOMT
04.2025 - 06.2025
  • Undertake reception duties including taking and responding to queries over the phone, via
    email and in-person.
  • Data entry into the Student Management System
  • Student assessment results entry into the Student Management System
  • Organisation of student class allocation and timetables
  • Receiving and requesting student fee payments
  • End of day payment reconciliation
  • Order office supplies and training materials including printing as requested.
  • Doing Offer Letters and student Agreements.
  • Completing CRICOS Checklist for all incoming students.

Student Support Manager

Barkly International College
10.2022 - 03.2025
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and student interactions to assess quality of service.
  • Collaborated with other departments to identify and resolve student issues quickly and professionally.
  • Data entry into the Student Management System
  • Student assessment results entry into the Student Management System
  • Organisation of student class allocation and timetables
  • Receiving and requesting student fee payments
  • End of day payment reconciliation
  • Order office supplies and training materials including printing as requested.
  • Developed and maintained relationships with students to enhance student satisfaction.
  • Reduced Student complaints by implementing proactive troubleshooting strategies and preventive measures.

Store Manger

IGA Plus Liquor
03.2018 - 09.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Education

No Degree - Painting

Laneway
Melbourne, VIC
11-2025

Skills

  • Mentoring and or providing support to students who need assistance
  • Providing administrative support to staff during the peak enrolment and admission period of
    the college
  • Multi-tasking between telephonic queries, walk in students and staff requests
  • Following policies and procedures and upholding the integrity of the information that is being shared with new and existing students, to ensure it is both compliant and correct
  • Report preparation
  • Information verification
  • Emergency response
  • Investigation management
  • Rule enforcement

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Student Support and Admission Officer

IOMT
04.2025 - 06.2025

Student Support Manager

Barkly International College
10.2022 - 03.2025

Store Manger

IGA Plus Liquor
03.2018 - 09.2022

No Degree - Painting

Laneway

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Jaskaran Singh