Summary
Overview
Work History
Education
Skills
Languages
Availability
References
Timeline
Generic

Jaskiran Panesar

Weir Views,VIC

Summary

An Airline Customer Service Agent with two years of experience specializing in communication, client relations, operational support, and process improvement. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction. Also I am individual who enjoys interacting with students, employees and employers in a friendly and sincere manner. My passion is job satisfaction, meeting the challenges of the job that is ahead of me. I enjoy working as a part of a multi-disciplinary team. I want to achieve a positive and rewarding experience within the workplace for both my employer and myself. My objective is to secure employment within your exciting and challenging industry and to ensure that we apply high duty of care to our clients. My general working skills are: - Work well as a team member or independently - Polite, professional and friendly manner towards people. - Having knowledge of Microsoft Word, Excel, and Outlook - Typing speed 28 wpm

Overview

17
17
years of professional experience

Work History

Airline Customer Service Agent

Swissport Melbourne Airport
05.2022 - Current
  • Building relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a positive customer satisfaction rating
  • Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
  • Coordinate with airport staff to manage baggage services, tickets, Assisting Unaccompanied Children, Helping Passengers with Mobility Issues and boarding procedures while ensuring compliance with safety regulations.

DATA ENTRY

Fujifilm (Australian Electoral Commission PROJECT 2022)

DATA PREPARATION OFFICER

Fujifilm -Ravenhall
01.2022

Inconfidence PTY. Ltd North Melbourne (Admin Assistant)

  • Working on Company's cloud base CRM
  • Book appointments over the phone
  • Scheduling jobs for the drivers
  • Overlooking reception/ helping operations manager with day to day duties
  • Responding to emails
  • Attending phone calls and answering to the queries
  • Maintaining and arranging office stocks
  • Doing all paperwork and follow up dockets from drivers.

The Cheesecake Shop

03.2018 - 03.2022
  • Face to face customer service, taking orders over the phone
  • Problem solving and handling queries
  • Sound knowledge of cake decoration and customer service
  • Closing down the shop and balancing the till, handling the cash
  • Kitchen hand work, presentation of stock and ensures that it is well maintained
  • Maintaining O&HS at all times.

Seven Eleven Store (Part Time)

01.2013 - 01.2014
  • Cash handling
  • Customer service
  • Stock ordering/ maintenance of stock
  • Price checking
  • Maintenance of shelving
  • Facing up
  • Filling up shelving
  • Assisting customer enquiries.

English Lecturer in India (Full Time)

01.2007 - 01.2012
  • Helped students with the English language
  • Teaching and assisting with any enquiries maintaining all official work
  • Grading assignments.

Education

Cert 3 Business Administration -

Suzan Johnston Training Organization Melbourne

Cert 3 Children Services -

Advance Institute of Learning

Post Graduate in English -

Punjab University

Skills

  • Data Entry Typing speed 28 wpm
  • Work well as team member or independently
  • Polite, professional and friendly manner towards people
  • Having knowledge of Microsoft word, Excel and outlook

Languages

English
Punjabi
Hindi

Availability

Full time

References

Can be provided upon request.

Timeline

Airline Customer Service Agent

Swissport Melbourne Airport
05.2022 - Current

DATA PREPARATION OFFICER

Fujifilm -Ravenhall
01.2022

The Cheesecake Shop

03.2018 - 03.2022

Seven Eleven Store (Part Time)

01.2013 - 01.2014

English Lecturer in India (Full Time)

01.2007 - 01.2012

DATA ENTRY

Fujifilm (Australian Electoral Commission PROJECT 2022)

Inconfidence PTY. Ltd North Melbourne (Admin Assistant)

Cert 3 Business Administration -

Suzan Johnston Training Organization Melbourne

Cert 3 Children Services -

Advance Institute of Learning

Post Graduate in English -

Punjab University
Jaskiran Panesar