JASKIRAN KAUR
Craigieburn,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized candidate successful at managing multiple priorities with a positive attitude. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Senior Administrative Officer
GURU CONSTRUCTIONS PTV LTD
01.2022 - Current
- Processing of all operational administration
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrating subject matter expertise on process and procedure
- Communicating effectively with internal and external stakeholders to resolve enquiries
- Investigation and ownership of complex queries
- Actively participating as a member of the team providing support to other areas of the business as required
- Positive participation in the team, and team meetings to discuss and share ideas and celebrate achievement of team goals
- Displaying a proactive approach to independent learning
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Customer Service Representative
Woolworths Supermarket
05.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
COUNTING OFFICER
Hoban Recruitment Agency
09.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
TELEPHONE CALL OPERATOR
Hoban Recruitment Agency
09.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Computer Data Entry Operator
Hoban Recruitment Agency
06.2022 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Customer Service Representative
METRO ( FCS , DNA RECRUITERS )
01.2020 - 12.2021
- Helping passengers guiding the routes.
- Provided primary customer support to internal and external passengers
- Offered advice and assistance to passengers, paying attention to special needs or wants.
- Collected passenger feedback and made process changes to exceed customer satisfaction goals.
- Delivered prompt service to prioritize customer needs.
CUSTOMER SERVICE, HANDLING WEBSITE
HYUNDIA
01.2016 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Masters of Information Technology - Software Engineering
Victoria Institute of Technology
Melbourne, VIC07.2022
Bachelors - Computer Science And Engineering
Punjabi University
Punjab, India07.2019
SENIOR SECONDARY - NON MEDICAL
GOVERNMENT SCHOOL
INDIA03.2015
HIGH SCHOOL -
BUDHA DAL PUBLIC SCHOOL
PUNJAB,INDIA03.2013
Skills
- Data Entry
- Teamwork and Collaboration
- Clerical Support
- Planning and Coordination
- MS Office
- Excellent Communication
- Interpersonal Communication
- Multitasking Abilities
- Good Telephone Etiquette
- Decision-Making
- Flexible and Adaptable
- Cultural Awareness
- Software Proficiency
- Efficient and takes initiative
- Strong attention to detail
- Committed to continuous improvement
- Focus on customer service
- Office Administration Work
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Nominated as the Head of Student Support Team.
- Head of Cultural Team.
- Head of Anchoring and Public speaking group.
- Awarded Best Team Leader.
REFERENCES
RAJA GURVIR SINGH MATHARU PROJECT MANAGER
Phone No : 0433337500
SUDEEP SINGH. OFFICE MANAGER
Phone No: +61 435 070 146
Timeline
COUNTING OFFICER
Hoban Recruitment Agency
09.2022 - 12.2022
TELEPHONE CALL OPERATOR
Hoban Recruitment Agency
09.2022 - 12.2022
Computer Data Entry Operator
Hoban Recruitment Agency
06.2022 - 12.2022
Customer Service Representative
Woolworths Supermarket
05.2022 - 05.2023
Senior Administrative Officer
GURU CONSTRUCTIONS PTV LTD
01.2022 - Current
Customer Service Representative
METRO ( FCS , DNA RECRUITERS )
01.2020 - 12.2021
CUSTOMER SERVICE, HANDLING WEBSITE
HYUNDIA
01.2016 - 12.2017
Masters of Information Technology - Software Engineering
Victoria Institute of Technology
Bachelors - Computer Science And Engineering
Punjabi University
SENIOR SECONDARY - NON MEDICAL
GOVERNMENT SCHOOL
HIGH SCHOOL -
BUDHA DAL PUBLIC SCHOOL
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