Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasleen Kaur

Campbelltown,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Namaste India
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Analyst

EClerx Services
12.2020 - 04.2023
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Performed budget analysis to control expenditures and predict future budget needs.

Receptionist

Dentist Office
04.2019 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Customer Service Representative

Macdonals
01.2017 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Masters - Masters in Human Resources

Lovely Proffessional University
India
03.2022

Diploma - Diploma in Operation Theatre Technician

Shri Guru Tegh Bahadur Institite
India
2020

Bachelors - Bechelors of Technolgy

Raat University
India
02.2017

Diploma - Diploma in Omputer Science

Doaba Polytechnic Collge
India
02.2014

Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Data Visualization, Statistics and Probability, communication skills, Critical Thinking, attention to detail, time management, team handling skills, customer service, active listening, money handling abilities EXPAND

Languages

English
Full Professional
Punjabi
Professional Working
Hindi
Full Professional

Timeline

Customer Service Representative

Namaste India
05.2023 - Current

Analyst

EClerx Services
12.2020 - 04.2023

Receptionist

Dentist Office
04.2019 - 10.2020

Customer Service Representative

Macdonals
01.2017 - 04.2018

Masters - Masters in Human Resources

Lovely Proffessional University

Diploma - Diploma in Operation Theatre Technician

Shri Guru Tegh Bahadur Institite

Bachelors - Bechelors of Technolgy

Raat University

Diploma - Diploma in Omputer Science

Doaba Polytechnic Collge

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Jasleen Kaur