Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jasleen Kaur

Clyde North

Summary

Dedicated with a strong team focus and a self motivated team player. My current knowledge and work experience enables me in delivering the best client experience. I thrive in the environment where customer's needs are the primary focus by delivering dynamic customer service in a fully professional way. I aim at assisting the customers in problem-solving and maintaining a good raptor within the team. My proven ability to enhance customer satisfaction and provide them with a streamlined approach helps me to reduce query handling times. I work on taking initiatives and drive innovation and display ability to work independently. I am highly adaptive in quickly changing technical environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

NAB
10.2024 - Current
  • Using my customer service skill set to provide customer satisfaction by actively listening and addressing and resolving issues in a timely manner.
  • Providing support to a large customer base on daily basis with a positive approach to deliver a good client experience.
  • Prioritising my daily tasks and using strategies to reduce handling time, still maintaining on service quality i deliver.
  • I always take the opportunity to educate our customers about various products and services by offering tailored solutions and providing correct information.
  • Ability to switch and navigate through multiple banking systems while assisting and accessing the client enquiry.
  • Demonstrate strong organisational skills to handle multiple responsibilities.


Family Daycare Educator

Let's Go Family Day Care
10.2022 - 10.2024
  • Ensure a safe and nurturing environment for children by maintaining clean facilities, adhering to safety guidelines, and closely monitoring all indoor and outdoor activities.
  • Work actively on children's emotional and social development by implementing engaging activities and fostering positive relationships.
  • Facilitate regular parent-educator meetings to discuss individual child progress and discuss any concerns.

Lead Teacher, Toddler Room

Amiga Montessori
01.2020 - 09.2022


  • Develop strong relationship, fostering trust and creating a welcoming atmosphere for the children and their families.
  • Assist in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
  • Communicate with fellow teachers as a team to develop a cohesive and consistent curriculum for the toddler room.
  • Managed classroom behaviour effectively, ensuring a safe, nurturing environment for all children.

Administrative Assistant

M&h Associates
03.2017 - 12.2020
  • Ensuring all phone calls are answered and notes taken from various multi-line phone system, the routing calls, delivering messages to staff.
  • Maintain confidentiality of the sensitive information and adhering to privacy policies.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensure accurate record-keeping with diligent data and engaging with the stakeholders.

Restaurant Manager

McDonald's
04.2009 - 08.2014
  • Manage daily business needs to ensure a high level of efficiency, consistency, and quality in both food and customer service.
  • Provide full support to the selected staff and train them ready for the floor work.
  • Responsible for taking feedback from staff and customers and implement positive changes within the work place.
  • End of the day cash reconciliation.
  • Matching of cash and credit card transactions to maintain accurate records and book keeping.


Education

Diploma of Early Childhood Education And Care -

Practical Outcomes
Melbourne
07-2020

Advanced Diploma of Tourism And Hospitality -

Melbourne Instute of Tourism And Hospitality
Melbourne, VIC
05-2009

Skills

  • Critical-thinking
  • Problem solving
  • Time management
  • Leadership
  • Computer literacy
  • Multilingual
  • Adaptability
  • Active listening
  • Oral and written communication skills
  • Research and data gathering skills

Certification

  • Certificate III in Retail
  • Shift Management Excellence Course
  • Working With Children Check
  • First Aid

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Advisor

NAB
10.2024 - Current

Family Daycare Educator

Let's Go Family Day Care
10.2022 - 10.2024

Lead Teacher, Toddler Room

Amiga Montessori
01.2020 - 09.2022

Administrative Assistant

M&h Associates
03.2017 - 12.2020

Restaurant Manager

McDonald's
04.2009 - 08.2014

Diploma of Early Childhood Education And Care -

Practical Outcomes

Advanced Diploma of Tourism And Hospitality -

Melbourne Instute of Tourism And Hospitality

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Jasleen Kaur