Hi, I’m
Jasleen Kaur
Adelaide,SA
Summary
I am a Business Analyst with demonstrated experience in business process re-engineering, workflow analysis, impact analysis, data models, process improvement and use case modelling. Delivered major IT project by designing business processes, identifying areas for improvement, AS-IS, TO-BE, gap analysis, and implementing solutions that increase efficiency, productivity, and profitability. Additionally, I have excellent communication and interpersonal skills, which allow me to effectively collaborate with stakeholders at all levels of the organisation.
Overview
3
years of professional experience
1
Certification
Work History
William Light Institute Adelaide
ACS member (Professional Year Programme 2023)
02.2023 - Current
Job overview
- Current member of Australian Computer Society under client’s William Light Institute Adelaide.
Calvary Hospital
General Services Assistant (Team Leader)
01.2023 - Current
Job overview
- Managing patient food orders in app My Chef software.
- Team Leader responsibility including tech support and food order management on the system.
- Coordinated daily operations within the department, facilitating smooth workflow processes for all team members.
- Handled high volumes of incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Enhanced team collaboration with clear communication and proactive problem-solving skills.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
Medicus College
Business Analyst (Internship)
10.2023 - 07.2024
Job overview
- Data analysis using critical thinking, Excel, and Tableau software’s.
- Generating solution driven technical and non-technical reports to executives and stakeholders in-depth.
- Identifying required change and identifying associated risks to develop solution in advance.
- Making data-driven decisions to improve business processes.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
Expose DATA
Business Analyst
07.2022 - 12.2022
Job overview
- Project name: Employee Engagement Report (Tableau, Power BI)
- Conducting workshops and online meetings with board members.
- Business, technical, and functional requirements identification and documentation.
- Modelling business processes, Data Flow using BPMN, Lucid chart etc.
- Excel: data entries, data cleaning, data extraction, data validation and transformation.
- Scheduling meetings, preparing meeting agenda, project activities and keeping track of project progress.
- User Acceptance Testing.
- Created dashboards using Power BI to monitor and track key performance indicators.
- Maintaining connections between On-site data and cloud data.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
Education
Professional Year in Information Technology from Associate Member
02.2024
University of South Australia
Master of Information Technology from Enterprise Management
12.2022
Baba Banda Singh Bahadur Engineering College
Bachelor of Technology from Computer science
04.2019
Baba Banda Singh Bahadur Polytechnic College
Diploma from Computer Science and Engineering
11.2015
Skills
- Microsoft Office Suite
- Business Process Mapping
- Stakeholder management
- Software development life cycle
- Process optimization
- Business Process Modelling
- Customer requirements assessment
- Tableau expertise
- Problem-solving
- Functional and Technical specifications
- Agile methodologies
- Stakeholder communication
- Change impact analysis
- SWOT analysis
Accomplishments
- Achieved the Member of Golden Key International Honour Society. 2022 from UNISA, Adelaide for being the top outstanding student of Master of Information Technology. (Outstanding student in top 15% of high performing students)
- Recommendation Letter from Vice-chancellor and president of UniSA for 2021 & 2022 for consecutive two year for being the top 5% outstanding performing students in Information Technology.
- Enterprising STEM AWARD 2022 achieved for presenting Employee Engagement Report Business Intelligence project to IT industry stakeholders.
Certification
- Business Analyst Soft skills, June 2023
- Excel 365. Soft skills, June 2023
- Network Administrator (Cloud Computing) Sachtech Solutions Pt. Ltd, 2019
- Software Development using Java (J2SE) EEAST Pt. Ltd, 2017
Timeline
Business Analyst (Internship)
Medicus College
10.2023 - 07.2024
ACS member (Professional Year Programme 2023)
William Light Institute Adelaide
02.2023 - Current
General Services Assistant (Team Leader)
Calvary Hospital
01.2023 - Current
Business Analyst
Expose DATA
07.2022 - 12.2022
University of South Australia
Master of Information Technology from Enterprise Management
Baba Banda Singh Bahadur Engineering College
Bachelor of Technology from Computer science
Baba Banda Singh Bahadur Polytechnic College
Diploma from Computer Science and Engineering
Professional Year in Information Technology from Associate Member
AVAILABILITY AND WORK RIGHTS
Permanent Resident.
Full time available.
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