Jasmeen Saini
Quakers Hill,Australia
Summary
Developed Administration and Client Service professional. Result oriented and self-motivated with excellent organisational skills. Ability to work well under pressure, prioritize and manage time and resources Team member, actively contributing ideas, taking initiative and responsibility for decisions Ability to identify, analyse and problem-solve complex issues in order to deliver solutions and achieve desired outcomes Proficient in Microsoft Office Suite and online research resources
KEY COMPETENCIES:
Office Administration: Efficiently handled telephone and email enquiries Consistently identified and quickly responded to customer needs & enquiries Resourcefully maintained the reception/ front desk area at all times Prepared required documents for the fellow staff members Computer/Technical: Adept in using standard office equipment like computer, photocopier, scanner etc. Proficient in Microsoft Office including spreadsheets, databases, word processing and using online research resources .
Communication: Used effective communication skills while dealing with customers and business prospects through both oral and written communication to deliver the message. Answering telephone and other enquiries in the most gracious manner and precisely offered information for the enquiries Multicultural interaction with the clients from all walks of life Communicate in the manner suitable to the company with its mission Effectively and efficiently communicating different work situations and thinking on the feet Maintaining professional tone of voice while communicating Ensuring regular and consistent communication takes place with other team members.
Overview
13
13
years of professional experience
Work History
NSW Branch Support
Continental Water Systems
Seven Hills, NSW
08.2019 - Current
- Managed and maintained office operations and procedures, including filing systems, mail distribution, office supplies, equipment maintenance and related activities.
- Provided administrative support to management team by scheduling appointments, arranging travel accommodations, completing expense reports and coordinating projects.
- Responsible for receiving and entering new orders in the system and work with service team to ensure the jobs are completed in a timely manner.
- Processed invoices for payment ensuring accuracy prior to submitting for approval.
- Greeted visitors in a professional manner and directed them appropriately.
- Answered incoming calls from customers in a professional manner providing customer service support when needed.
- Maintained electronic files in accordance with established policies and procedures; retrieved files as requested.
- Ordered office supplies ensuring appropriate inventory levels at all times while maintaining cost efficiency.
- Collaborated with other departments to ensure efficient workflow processes were followed throughout the organization.
- Performed general clerical duties such as photocopying, faxing and scanning documents when necessary.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Updated internal systems with information related to new or revised services.
- Ensured all updated compliances and insurances sent to all the customers .
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Monitored email and phone communication to provide prompt responses and solutions.
- Liaised between client and technician to keep parties fully informed.
- Obtained purchase order information to invoice work orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Client Service Coordinator
Prime Protection Services
Sydney
11.2015 - Current
- Meet client requirements in timely manner
- Maintain healthy professional relationships with various clients of the company and schedule regular client meetings
- Organise security services as and when requested by the clients
- Liaise between the clients and the security personnel to provide the highest level of services in time
- Organise last minute work orders to meet strict deadlines
- Handle client queries and provide accurate explanations and solutions
- Ensure all personnel hiring and provision of services in compliance with ASIAL
- Provide assistance in recruitment and induction of all new staff
- Develop corrective measures and steps to improve service quality
- Evaluate and resolve service related issues promptly
- Conduct monthly performance reviews of all security service team and provide feedback to the top management
- Supervise the rostering team
- Prepare timesheets of over 25 staff members for payroll department
- Prepare and issue service invoices to clients using xero.
- Oversee and perform a range of office administration duties including but not limited to answering phone, maintain client and staff files, maintain a clean and safe work environment
Weekend Receptionist
Honda
Hornsby
12.2014 - 02.2016
- Efficient phone operation
- Efficient reception management
- Maintain Drive Books and Customer Log Books
- Photocopying and printing various documents on behalf of colleagues
- Database management and data entry for Marketing Department
- Greeting customers in a professional & efficient manner
- Transfer call enquiries to the correct department or the intended employee
Marketing Assistant – Contract Role
PairOx Pty Ltd
Sydney
05.2015 - 10.2015
- Lead generation through online research
- Contact prospective clients and arrange meetings
- Prepare marketing material and presentaions including Power point, banners and pamphlets.
- Answer telephone and email enquiries
- Supervise and coordinate activities of staff
- Prepare Job descriptions and interview job applicants
- Using content management systems to maintain and update internal databases
- Organise and maintain paperwork, documents and computer based information
- Establish and maintain strong professional relationship with all stakeholders like prospective advertisers and clients
- Book meetings and appointments on behalf of team members
- Effective management of the social media channels, as and when required
Wait Staff
Armero’s Eatery
Hornsby
03.2014 - 07.2014
- Customer Service
- Waitressing
- Cash Handling
- Phone operation
- Kitchen assistance as required
Feature Writer / Sub-Editor
Daily Post Newspaper
India
08.2011 - 11.2012
- Feature writing
- Attending important press meetings
- Interviewing well-known actors, directors, musicians and celebrities
- Responsible for collecting news and information on lifestyle from different sources
- Key responsibility to ensure accurate story placements on the newspaper page
- Assisting the designer with the story layout design
- Proactively suggesting ideas for the better Newspaper design and structure
- Sub-editing news stories and other matter to be printed
- Researching innovative and new story ideas
- Working closely with the advertising department
- Deciding the available space and placing the advertisements
Education
Master Mass Communication -
Kurukshetra University
01.2012
Master English -
Punjab University
01.2011
Post Graduate Diploma, Mass Communication -
D.A.V College
01.2009
Bachelors Advertising and Sales Promotion -
Janki Devi Memorial College
01.2007
Certificate Journalism -
Janki Devi Memorial College
01.2005
Diploma Marketing -
North Sydney Institute
Certificate IV Marketing -
North Sydney Institute
Skills
- Organisational skills
- Time management
- Problem-solving
- Microsoft Office Suite
- Online research
- Office administration
- Customer service
- Communication skills
- Multicultural interaction
- Teamwork
- Branch operations knowledge
- Administrative and Office Support
References
AVAILABLE UPON REQUEST
Timeline
NSW Branch Support
Continental Water Systems
08.2019 - Current
Client Service Coordinator
Prime Protection Services
11.2015 - Current
Marketing Assistant – Contract Role
PairOx Pty Ltd
05.2015 - 10.2015
Weekend Receptionist
Honda
12.2014 - 02.2016
Wait Staff
Armero’s Eatery
03.2014 - 07.2014
Feature Writer / Sub-Editor
Daily Post Newspaper
08.2011 - 11.2012
Master Mass Communication -
Kurukshetra University
Master English -
Punjab University
Post Graduate Diploma, Mass Communication -
D.A.V College
Bachelors Advertising and Sales Promotion -
Janki Devi Memorial College
Certificate Journalism -
Janki Devi Memorial College
Diploma Marketing -
North Sydney Institute
Certificate IV Marketing -
North Sydney Institute
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