Jasmeet Singh Gill
Sales | Business Development | Aftersale Service Operations
Adelaide
Summary
With 23 years of comprehensive experience in Business Development, Sales Operations, Marketing, and Project Management, I bring a proven ability to drive Digital Transformation and enhance customer satisfaction metrics. I excel in Customer Relationship Management and possess significant expertise in Dealership Management and Quality Control. I am eager to leverage my skills and experience to make a meaningful contribution to your team in a challenging new role.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Business Development Professional
Freelancer
04.2024 - 10.2024
- Spearheaded Business Development initiatives by identifying high-potential prospects and forging strategic partnerships
- Accelerated revenue growth by developing secondary markets, unlocking new opportunities
- Amplified business growth through the establishment of new relationships and networks
State Head (Sales & Marketing) North India
Assurance Intl Ltd.
07.2023 - 03.2024
- Company Overview: (Goodyear Batteries Division)
- Developed a robust Distribution Channel Partners Network, enhancing market penetration and visibility
- Launched new products, driving significant order generation and revenue growth
- Executed effective Project Management strategies, ensuring timely delivery and alignment with strategic goals
- Achieved and exceeded sales targets through meticulous sales forecasting and planning
- (Goodyear Batteries Division)
Business Development Professional
Gill Enterprises
12.2021 - 07.2023
- Accelerated sales growth by leveraging strategic network expansion
- Optimized transportation modes to implement effective cost control measures
- Streamlined operations by eliminating inefficiencies in credit transaction processes
- Delivered measurable results through targeted cost control initiatives
Regional Service Head - North India
Exide Industries Ltd.
12.2006 - 11.2021
- Led customer service operations to improve satisfaction and reduce turnaround times
- Developed and implemented service strategies, enhancing CSI and dealer support
- Managed fast warranty settlements, technical failure analysis, and customer complaints
- Handled escalations, including social media grievances, consumer forum cases, and legal matters
- Conducted customer training programs and service campaigns to educate end-users
Assistant Service Manager
Universal Motors
04.2004 - 12.2006
- Collaborate with the Service Manager to oversee day-to-day service department operations
- Ensure a smooth and positive customer journey from booking through to vehicle delivery
- Address and resolve customer inquiries and concerns promptly, ensuring high satisfaction levels
- Ensure compliance with dealership and manufacturer standards, policies, and procedures
Service Advisor
Jaycee Motors
12.2003 - 03.2004
- Ensured timely vehicle delivery by effectively coordinating with workshop staff, significantly enhancing customer satisfaction
- Analyzed customer feedback and monitored repeat jobs to implement impactful corrective actions for service enhancement
- Drove repeat business through exceptional service and strategic follow-up initiatives
Quality Control Engineer
Vishivkarma Industries Pvt. Ltd.
08.2001 - 11.2003
- Conducted thorough inspections of raw materials to ensure adherence to quality standards, safeguarding product integrity and consistency
- Ensured compliance with quality benchmarks for all manufactured products
- Enhanced customer satisfaction through effective quality assurance practices
Education
DEGREE IN MECHANICAL ENGINEERING -
Institution of Mechanical Engineers (India)
MBA - MARKETING
Punjab Technical University
M.PHILL. - BUSINESS ADMINISTRATION
Annamalai University
Skills
Business Development
Awards
- "You Did It" Awards from Exide Industries Ltd, 12 times continuous journey of YOU DID IT (Best Quarter Performance Awards received from the TOP MANAGEMENT)
- Workshop CSI Award, Workshop Stood 1st Position in CSI Study in M&M Ltd (Automotive Division)
Timeline
Business Development Professional
Freelancer
04.2024 - 10.2024
State Head (Sales & Marketing) North India
Assurance Intl Ltd.
07.2023 - 03.2024
Business Development Professional
Gill Enterprises
12.2021 - 07.2023
Regional Service Head - North India
Exide Industries Ltd.
12.2006 - 11.2021
Assistant Service Manager
Universal Motors
04.2004 - 12.2006
Service Advisor
Jaycee Motors
12.2003 - 03.2004
Quality Control Engineer
Vishivkarma Industries Pvt. Ltd.
08.2001 - 11.2003
MBA - MARKETING
Punjab Technical University
M.PHILL. - BUSINESS ADMINISTRATION
Annamalai University
DEGREE IN MECHANICAL ENGINEERING -
Institution of Mechanical Engineers (India)
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