Jasmeeta Naidu

• Represented the company in a professional, consultative manner in all dealings with all clients
• Managed approximately 30 calls, emails and client visits weekly
• Building existing relationships as well as securing new business
• Reporting client intelligence to the Management
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• EDI knowledge

• Managed customer accounts, responding to inquiries and resolving customer service issues
• Managed telephone sales between 15-20 calls weekly, following up with emails and quotations
• Coordinated responses and resources to handle special client requests.
• Prepared and presented sales reports and customer profiles to upper management.
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Assisted customers with sales needs such as inventory and shipping questions.
• Knowledge of how to use EDI
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Creating quotations and one-off quotes for regular and new clients with phone calls approx. 15-20 calls weekly
• Negotiating with shipping lines and overseas agents for better rates to secure new business
• Creating Freight calculators for on-going and new clients
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Coordinated responses and resources to handle special client requests.
• Prepared and presented sales reports and customer profiles to upper management.
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Assisted customers with sales needs such as inventory and shipping questions.

• Managed customer accounts, responding to inquiries and resolving customer service issues
• Assisted customers with sales needs such as inventory and shipping questions.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Coordinated responses and resources to handle special client requests, approx. 20-25 calls weekly
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Preparation of monthly Tariffs and RFQ submissions in a timely and efficient manner

Helping Key Account Managers with updating their rates and changes in tariffs

• Working on meeting minutes
• Updating Managers visits to clients and loading requests for costing and quotes
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
• Arranging meetings, approx. 15-20 calls weekly to maintain KPI
• Working on pricing and requesting rates from origin offices and locally
• Preparing quotes and costing for all clients
• Negotiating rates and making decisions on final quotes
• Dealing with internal and external customers/clients
• Streamlined internal processes to ensure timely delivery of products and services to clients.
• Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Developed and maintained positive relationships with guests for satisfaction.

• Registration of all current invoices

• Providing customer service
• Handling of cash on a daily basis.

• Arranging appointments with clients
• Preparing documentation for proposal
• Communicating with clients
• Filing documents and necessary paperwork.

• Processing client payments through internal and external systems on a daily basis
• Interacting with all levels of the business to process payments to client expectations and to set internal and external deadlines
• Developing comprehensive knowledge of all systems and tools Processing periodic payments (salary / superannuation payments) Daily reconciliation and review process
• Provision of periodic and ad-hoc reporting, liaising with internal customers Investigating outstanding reconciliation items
• Answering enquiries from internal and external parties
• Appropriate filing of daily work
• Account opening and closing
• Developing an in-depth knowledge of the IT systems used
• Developing and maintaining procedure documentation
• Awareness and adherence to all risk and compliance control requirements for daily activities.

• Data entries for jobs that came in for deliveries