Jasmin Blackwell
Bedfordale
Summary
I consider myself a professional with a robust background in customer support, business management, and coordination.
I am adept at resolving complex issues and enhancing customer satisfaction.
Skilled in communication, problem-solving, and utilising support software to streamline processes. I am a strong team player with a results-driven mindset and consider myself someone who is adaptable to changing environments and committed to achieving collective goals.
With prior experience working with students and young adults with additional needs, I am knowledgeable in providing compassionate care and support to individuals in many different situations. This provides me with a unique skillset and strong ethical values that I can apply in a multitude of real life situations.
My vast and varied employment history has helped me to develop strong communication and negotiation skills and I'm passionate about both building lasting relationships and being an advocate for peoples needs.
Overview
2026
2026
years of professional experience
Work History
Customer Support Officer
Matsos Brewery,
2013 - 2015
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Participated actively in team meetings, contributing valuable insights towards the enhancement of overall customer experience strategies.
- Collaborated effectively with other job roles to handle escalated customer issues, resulting in swift resolutions.
Education Assistant, Special Needs
Malibu School
02.2016 - 08.2021
- Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
- Facilitated small group instruction to enhance individualized learning opportunities for special needs students.
- Assisted in the integration of assistive technology devices and tools, promoting accessibility and independence among students.
- Fostered positive relationships between special needs students and their general education peers through inclusive activities.
Education Assistant, Special Needs
Grovelands Primary
08.2021 - Current
- Established clear expectations regarding behaviour management using tools such as PBS for a positive and consistent, structured learning environment.
- Served as a liaison between parents, teachers, administrators, and other support staff to ensure seamless service delivery for all special needs students.
- Participated in professional development workshops focused on special education techniques and best practices for continuous improvement as an educator.
- Maintained detailed records of student performance, behaviour incidents, attendance, and IEP goals for accurate reporting purposes.
- Evaluated student progress regularly, adjusting teaching methods and instructional materials accordingly for optimal results.
- Developed creative lesson plans featuring multisensory approaches to accommodate diverse learning styles effectively.
- Supported students'' emotional and behavioural growth by establishing a nurturing classroom environment.
- Improved communication skills by incorporating visual aids, sign language, and alternative methods in daily instruction.
- Promoted social skill development among special needs learners through targeted group activities and role-playing exercises. (developed and executed 1:1 program)
Wedding Coordinator (Self Employed)
The Events Gang WA
09.2019 - Current
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed and executed timelines for each event, ensuring clear expectations were set and met by all parties involved.
- Developed and managed timelines to keep ceremony and reception running smoothly.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
- Utilized advanced organizational skills to manage multiple weddings simultaneously while maintaining high-quality results.
- Supervised personnel and directed in wedding task administration and completion.
- Scheduled appointments with potential clients to discuss wedding plans.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
- Established strong relationships with local vendors, securing discounts and preferred availability for clients'' events.
- Leveraged strong industry relationships to secure unique and exclusive event locations for clients seeking one-of-a-kind wedding experiences.
- Planned and created centrepieces, bouquets and floral arrangements for decorating wedding venues.
Mobile Bar Owner (The Vintage Bar)
Self Employed
07.2022 - Current
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Video Ezy Bunbury
01.2008
Bartender, Waitress, Special Event Coordionator
Cozenzas Seafood Restaurant, Hungry Hollow, Three Monkeys Bar
2010 - 2012
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Year 12 -
Bunbury Senior High School
01.2010
Cert III and IV in Education Support - undefined
TAFE South West Campus
01.2013
Certificate - Unrestricted
REIWA
Perth, WA12-2025
Skills
- Effective customer complaint resolution
- Experience with CRM applications
- Skilled at managing multiple tasks
- Client support & engagement
- Highly reliable
- Team player attitude
- Planning and execution
- Vendor relations
- Business marketing
- Negotiation
- Exceptional organization
- Detail-oriented
Timeline
Mobile Bar Owner (The Vintage Bar)
Self Employed
07.2022 - Current
Education Assistant, Special Needs
Grovelands Primary
08.2021 - Current
Wedding Coordinator (Self Employed)
The Events Gang WA
09.2019 - Current
Education Assistant, Special Needs
Malibu School
02.2016 - 08.2021
Video Ezy Bunbury
01.2008
Cert III and IV in Education Support - undefined
TAFE South West Campus
Customer Support Officer
Matsos Brewery,
2013 - 2015
Bartender, Waitress, Special Event Coordionator
Cozenzas Seafood Restaurant, Hungry Hollow, Three Monkeys Bar
2010 - 2012
Year 12 -
Bunbury Senior High School
Certificate - Unrestricted
REIWA
Interests
Small Business, Music Performance, Upcycling Furniture, Camping, Small Renovations, Team Sports, Social Events.
Training
- Advanced diploma Grooming and Deportment
- ASD Workshop
- Childhood Trauma Workshop
- ASDAN Training
- Barista and Food Safety
- Team Teach
- PBS, Mindfulness and PODD communication workshops
- Asthma and Diabetes Training
- REIWA in house training
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