Jasmin Bonello

• Coordinate retail operations tasks including inventory management, packaging supply levels, stationery orders and store maintenance
• Manage customer communications by responding to complaints, Google reviews and providing general support to stores
• Handle administrative tasks such as leave tracking, travel bookings, expense form submissions and invoice coding
• Oversee service rosters and support security, cleaning and maintenance coordination for retail stores
• Conduct store audits and assist with WHS and HR compliance in collaboration with internal stakeholders
• Facilitate store initiatives including incentives, gift card processing, event planning and sample store sales
• Maintain accurate records and reports such as contact lists, trading hours and packaging stock reports
• Support and contribute to store development processes including checklist creation and visual merchandising support

Further details available upon request

• Consistently deliver exceptional service to customers and retailers, ensuring every interaction aligns with the Customer Service Promise (CSP)
• Greet and assist guests across concierge, valet, and car park areas; provide directions, advice, and thoughtful alternatives to enhance the customer journey
• Proactively identify and report on centre standards (e.g. cleanliness, lease line breaches), customer feedback, and areas for improvement
• Confidently resolve customer issues on the spot, escalating when necessary, while maintaining a calm and empathetic approach
• Collaborate with internal teams and external partners to continuously improve the overall customer experience
• Support the Brand Experience and Centre Management teams as needed, demonstrating flexibility and initiative
• Energetic, personable and solution-focused; thrive in fast-paced retail settings with a positive, can-do attitude

• Merchandising, Assist in photoshoots, Marketing and Social media

• Filing, court filing, delivery of documents to barristers, faxing, typing.

• Handled customer returns and exchanges following store policies.
• Worked hard to learn required tasks quickly to maximize performance.
• Collaborated with team members to maximize productivity and efficiency.
• Assisted customers with product inquiries and selections.
• Processed transactions accurately at the cash register.
• Organized merchandise on the sales floor for optimal presentation.
• Maintained cleanliness and tidiness in store areas and fitting rooms.

• Filing and archiving