Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Jasmin Fowler

Colac,VIC

Summary

Reliable and hardworking, works autonomously or in teams to serve countless customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Austral Hotel and Union Hotel
Colac, Vic
12.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted frequent visitors by name and explained new promotions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Manager

McDonalds
Colac, Vic
10.2017 - 08.2024
  • Created a comprehensive database of contacts to ensure quick access to client information.
  • Provided general administrative support including answering phones, typing letters, reports and memos.
  • Assisted in developing presentations using PowerPoint or similar software programs.
  • Coordinated special projects such as company events, workshops or team-building exercises.
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Reviewed emails daily to prioritize tasks for the manager's attention.
  • Compiled data from various sources into concise reports for management review.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Proofread documents prior to submitting them for approval.
  • Handled correspondence promptly and accurately according to established protocols.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Ensured compliance with company policies regarding confidentiality of sensitive information.
  • Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Maintained records through timely updates to employee and other files.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.

Trainee Dental Nurse

Purely Dental
Colac, Vic
04.2019 - 04.2019
  • Assisted dentists with patient care and treatment plans.
  • Provided chairside support during dental procedures.
  • Prepared materials for use by the dentist
  • Greeted patients and made them feel comfortable in the surgery environment.
  • Ensured that all instruments were sterilised correctly before use.
  • Maintained accurate records of patient treatments and progress notes.

Education

Completion of VCE

Colac Secondary College
Colac
10-2021

Skills

  • Beverage Preparation
  • Food Service
  • Food Preparation
  • Basic Accounting
  • Suggestive Selling
  • Menu Memorization
  • Food Running
  • Staff Management
  • Cocktail List Development
  • Extensive Beer Knowledge
  • Extensive Wine Knowledge
  • Customer Service
  • Ordering Procedures
  • Able to Stand for long Hours
  • Team Training and Development
  • Performance Improvement
  • Safe Serving Knowledge
  • Anticipating Guest Needs
  • Engaging Personality
  • Organizational Ability
  • Maintaining a Clean Bar
  • Alcohol Ordering
  • Outgoing Personality
  • Responsible Alcohol Service
  • New Hire Training
  • Wine and Liquor Expertise
  • Complex Problem-Solving
  • Courteous
  • Cash and Credit Transactions
  • Handling Difficult Customers
  • Bar Service Preparation
  • Outstanding Customer Service
  • Cash Register Operation

Accomplishments

  • Consistently received 100% positive customer feedback.
  • Oversaw an increase of positive online reviews for our establishment.
  • Recognized for outstanding customer service.
  • Increased team productivity with morale-boosting incentives.

School Achievements

  • Participated in house athletics and cross country (2015-2021)
  • Interschool athletics, football, netball (2015-2021)
  • State School Spectacular (2016, 2017)
  • Member of FAME production, Legally Blonde and Grease
  • Music lessons (2016)
  • Student Leadership Council member (2014)

Certification

  • RSA License
  • First Aid
  • Retail 3 in hospitality certificate
  • TAB licsense
  • Baristas certificate

References

References available upon request.

Timeline

Bartender

Austral Hotel and Union Hotel
12.2022 - Current

Trainee Dental Nurse

Purely Dental
04.2019 - 04.2019

Manager

McDonalds
10.2017 - 08.2024

Completion of VCE

Colac Secondary College

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Jasmin Fowler