Jasmin Fowler
Colac,VIC
Summary
Reliable and hardworking, works autonomously or in teams to serve countless customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Austral Hotel and Union Hotel
Colac, Vic
12.2022 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Neatly sliced and pitted fruit for garnishing drinks.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted frequent visitors by name and explained new promotions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Manager
McDonalds
Colac, Vic
10.2017 - 08.2024
- Created a comprehensive database of contacts to ensure quick access to client information.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Assisted in developing presentations using PowerPoint or similar software programs.
- Coordinated special projects such as company events, workshops or team-building exercises.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Compiled data from various sources into concise reports for management review.
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Proofread documents prior to submitting them for approval.
- Handled correspondence promptly and accurately according to established protocols.
- Monitored inventory levels of office supplies and placed orders as needed.
- Ensured compliance with company policies regarding confidentiality of sensitive information.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Conducted inside training sessions to educate employees on products and company policies.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
Trainee Dental Nurse
Purely Dental
Colac, Vic
04.2019 - 04.2019
- Assisted dentists with patient care and treatment plans.
- Provided chairside support during dental procedures.
- Prepared materials for use by the dentist
- Greeted patients and made them feel comfortable in the surgery environment.
- Ensured that all instruments were sterilised correctly before use.
- Maintained accurate records of patient treatments and progress notes.
Education
Completion of VCE
Colac Secondary College
Colac10-2021
Skills
- Beverage Preparation
- Food Service
- Food Preparation
- Basic Accounting
- Suggestive Selling
- Menu Memorization
- Food Running
- Staff Management
- Cocktail List Development
- Extensive Beer Knowledge
- Extensive Wine Knowledge
- Customer Service
- Ordering Procedures
- Able to Stand for long Hours
- Team Training and Development
- Performance Improvement
- Safe Serving Knowledge
- Anticipating Guest Needs
- Engaging Personality
- Organizational Ability
- Maintaining a Clean Bar
- Alcohol Ordering
- Outgoing Personality
- Responsible Alcohol Service
- New Hire Training
- Wine and Liquor Expertise
- Complex Problem-Solving
- Courteous
- Cash and Credit Transactions
- Handling Difficult Customers
- Bar Service Preparation
- Outstanding Customer Service
- Cash Register Operation
Accomplishments
- Consistently received 100% positive customer feedback.
- Oversaw an increase of positive online reviews for our establishment.
- Recognized for outstanding customer service.
- Increased team productivity with morale-boosting incentives.
School Achievements
- Participated in house athletics and cross country (2015-2021)
- Interschool athletics, football, netball (2015-2021)
- State School Spectacular (2016, 2017)
- Member of FAME production, Legally Blonde and Grease
- Music lessons (2016)
- Student Leadership Council member (2014)
Certification
- RSA License
- First Aid
- Retail 3 in hospitality certificate
- TAB licsense
- Baristas certificate
References
References available upon request.
Timeline
Bartender
Austral Hotel and Union Hotel
12.2022 - Current
Trainee Dental Nurse
Purely Dental
04.2019 - 04.2019
Manager
McDonalds
10.2017 - 08.2024
Completion of VCE
Colac Secondary College