Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Jasmin Gawlista

Alexandra Headland,QLD

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 14 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

12
12
years of professional experience

Work History

Administrative Officer/Retail Shop

SCUBAWORLD Mooloolaba
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Interacted with customers and offered exemplary service, escalating issues to manager.
  • Maintained personnel records and updated internal databases to support document management.

Banking Specialist

Volksbank Main-Tauber EG
02.2021 - 01.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.

Telephone Banking Specialist

Volksbank Main-Tauber EG
05.2016 - 02.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Banking Customer Service Representative

Volksbank Main-Tauber EG
07.2012 - 02.2015
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Developed strong relationships with clients, resulting in increased business and referrals.
  • Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
  • Fostered a positive work environment among team members through effective communication and collaboration practices.
  • Set risk management policies to mitigate bank losses.

Education

Trainee Licence - Education

IHK Mainfranken
Würzburg
11.2021

Bankckerk - Accounting And Finance

Volksbank Main-Tauber EG
Tauberbischofsheim
07.2012

Skills

  • Office Management
  • Documentation and control
  • Training and coaching
  • Database Administration
  • Document Control
  • Attention to Detail
  • Time Management
  • Team Collaboration
  • Office Administration
  • Microsoft Excel
  • Project Management
  • Travel arrangements coordination
  • Bookkeeping
  • Phone and Email Etiquette
  • Customer Service
  • Microsoft Office
  • Administrative Management
  • Staff Training
  • Customer Service Management
  • Social Media and Promotions
  • Social Media Design
  • Excel spreadsheets
  • Microsoft PowerPoint
  • Database organization
  • Budgeting and Finance Management
  • Data organization
  • Accounting skills

Hobbies

Scuba diving

Travelling

Sport

Languages

German
Native or Bilingual
English
Professional Working

Timeline

Administrative Officer/Retail Shop

SCUBAWORLD Mooloolaba
02.2024 - Current

Banking Specialist

Volksbank Main-Tauber EG
02.2021 - 01.2024

Telephone Banking Specialist

Volksbank Main-Tauber EG
05.2016 - 02.2021

Banking Customer Service Representative

Volksbank Main-Tauber EG
07.2012 - 02.2015

Trainee Licence - Education

IHK Mainfranken

Bankckerk - Accounting And Finance

Volksbank Main-Tauber EG

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Jasmin Gawlista