Jasmin Goddard

• Managed a portfolio of 50 key accounts in the real estate industry, ensuring customer satisfaction, retention, and growth through tailored digital advertising solutions.
• Developed and executed strategic account plans, identifying new opportunities for revenue expansion, while addressing client needs and pain points.
• Built and nurtured strong relationships with key stakeholders, leading to a 30% increase in client retention, and a 20% growth in revenue.
• Collaborated closely with sales, marketing, and product teams to design and deliver customised campaigns that align with clients' business objectives.
• Conducted regular client reviews, providing insights and recommendations based on performance data and market trends.
• Led contract negotiations, ensuring profitable agreements, while maintaining long-term client partnerships.
• Provided ongoing training and support to clients, helping them maximise the value of REA Group's digital products and services.
• Utilised CRM tools (Salesforce, Tableau) to track account activity, report on performance, and forecast future revenue.

Key Achievements:

• Increased portfolio revenue by 20% year-over-year by identifying upsell opportunities and optimising account strategies.
• Successfully managed high-profile clients, consistently achieving client satisfaction ratings.
• Spearheaded key client partnership initiatives that increased revenue 40% YoY
• Played a pivotal role in launching a new product offering to the real estate market, resulting in 50% adoption rate among existing clients.

• Managed relationships with over 600 smaller-scale clients, including subscription-based clients and emerging land developers.
• Conducted regular check-ins and account reviews with smaller clients, leading to a 80% improvement in client satisfaction scores.
• Drove a strategic approach to managing the client portfolio, implementing targeted growth strategies that resulted in a 20% increase in overall portfolio value.
• Analysed client data and market trends to identify opportunities for expansion, optimisation, and increased value delivery to clients.
• Collaborated with senior sales and marketing teams to refine client acquisition strategies and improve customer engagement.

Key Achievements:

• Increased overall portfolio value by 20% by strategically identifying growth opportunities and aligning services with client needs.
• Improved client satisfaction by 80%, through proactive relationship management and a tailored client support approach.

• Managed and expanded a successful online textile business, overseeing day-to-day operations, sales strategy, inventory management, and customer service.
• Increased sales by diversifying and enhancing the product range, ensuring high-quality, trending, and in-demand textile products.
• Developed and implemented marketing campaigns to increase brand visibility and drive traffic to the online store, including email marketing, social media ads, and influencer partnerships.
• Ensured exceptional customer satisfaction by resolving issues promptly and maintaining a strong relationship with customers, leading to repeat business and positive reviews.
• Leveraged e-commerce platforms (Shopify, Amazon, Xero etc.) and digital tools to optimise sales processes, streamline order fulfillment, and improve customer experience.

As a Business Development Manager at Venuemob, I played a key role in driving new client acquisition through outbound sales efforts, primarily focused on cold calling, lead generation, and securing face-to-face meetings to present our product value. I independently sourced all contacts and built a robust pipeline to expand our customer base and revenue streams. My responsibilities included:

• Lead Generation & Prospecting: Proactively identified and sourced new leads by researching and compiling target contacts and email lists from various platforms. Managed end-to-end outreach, initiating cold calls, crafting tailored emails, and effectively managing follow-up communication.
• Outbound Sales & Client Acquisition: Conducted high-volume cold calls and outreach campaigns to engage potential clients, introducing Venuemob’s offerings and driving interest in our services. Secured in-person meetings and presentations with decision-makers to demonstrate the value of our product and close new business.
• Pipeline Management: Managed a dynamic sales pipeline, tracking progress and adjusting outreach strategies to meet monthly and quarterly targets. Utilised CRM tools to log activity, maintain customer records, and ensure follow-ups were timely and impactful.
• Client Relationship Building: Focused on building strong rapport with prospects throughout the sales cycle, ensuring a seamless transition to the account management team post-sale, and contributing to long-term customer retention and satisfaction.

• Client Engagement & Satisfaction: Managed front of house sales for multimillion-dollar properties, ensuring exceptional client experiences.
• Contract Administration: Oversaw all aspects of contract administration, ensuring accurate and timely documentation, minimising errors, and maintaining compliance with internal processes.
• Salesforce Training & Support: Led Salesforce CRM training sessions for staff, promoting a culture of continuous learning and improving team-wide proficiency in leveraging the platform to streamline sales processes and enhance client management.
• Site Inspections & Data Management: Conducted thorough site inspections to ensure properties met company standards, while maintaining meticulous data entry to ensure accuracy in client records and property information, supporting seamless operations and decision-making.