Jasmin Hartung
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Cult Eatery
2113
01.2024 - Current
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Recruited, trained, managed and evaluated cafe staff performance.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
Cafe Manager
On Cowell
2111
11.2019 - 01.2024
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Maintained an accurate cash register system at all times during business hours.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Monitored food quality regularly to ensure it was up to required standards.
- Recruited, trained, managed and evaluated cafe staff performance.
- Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Developed and implemented customer service policies and procedures for cafe staff.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Explained goals and expectations required of trainees.
Assistant Cafe Manager
Coffee Box
2000
09.2017 - 11.2019
- Implemented procedures for cash handling, food preparation, storage.
- Monitored stock levels of ingredients and supplies needed for the cafe's operations.
- Analyzed feedback from customers regarding menu items or services rendered.
- Identified areas where improvements could be made within the café environment.
- Provided guidance and support to employees in order to ensure efficient service delivery.
- Managed day-to-day communications between management team and staff members.
- Developed strategies for increasing customer satisfaction and loyalty.
Bank Clerk
Sparkasse Nuremberg
Germany
09.2013 - 03.2016
- Created documents for loan applications and assisted customers in completing them accurately.
- Monitored changes in interest rates or any other economic indicators that may affect the performance of investments made by customers.
- Handled cash withdrawals and deposits with accuracy and efficiency.
- Organized files containing confidential information related to clients' accounts.
- Evaluated risk management practices adopted by the bank against industry standards.
- Participated in training sessions conducted by senior staff members to gain knowledge about banking operations and regulations.
- Provided support to customers on various banking services such as loans, deposits and other transactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Education
Diploma and Advanced Diploma - Leadership And Management
SELC
03-2021
Advanced Diploma - IELTS Preparation
SELC
03-2020
Certificate III - Business Administration And Management
SELC
02-2020
Banking Professional - Banking And Financial Support Services
IHK Industrie Und Handelskammer
Nuremberg And Mittelfranken01-2016
Diploma in French Language - French
Delf And Dalf
France Sevres12-2010
Cambridge ESOL Entry Level Certificate in ESOL International - English-as-a-Second-Language Education
University of Cambridge
Munich03-2010
Skills
- Business marketing
- Customer Engagement
- Continuous Improvement
- Order Management
- Health and Safety Regulations
- Cost Control
- Staff Management
- Customer experience management
- Employee Scheduling
- Scheduling
- Computation
Languages
English
Full Professional
German
Native/ Bilingual
French
Limited
Timeline
Cafe Manager
Cult Eatery
01.2024 - Current
Cafe Manager
On Cowell
11.2019 - 01.2024
Assistant Cafe Manager
Coffee Box
09.2017 - 11.2019
Bank Clerk
Sparkasse Nuremberg
09.2013 - 03.2016
Diploma and Advanced Diploma - Leadership And Management
SELC
Advanced Diploma - IELTS Preparation
SELC
Certificate III - Business Administration And Management
SELC
Banking Professional - Banking And Financial Support Services
IHK Industrie Und Handelskammer
Diploma in French Language - French
Delf And Dalf
Cambridge ESOL Entry Level Certificate in ESOL International - English-as-a-Second-Language Education
University of Cambridge
Similar Profiles
Gabrielle Page LeckeGabrielle Page Lecke
Cafe Worker at Cult EateryCafe Worker at Cult Eatery
Spencer WinnSpencer Winn
Owner/ Stylist at Cult of Color StudioOwner/ Stylist at Cult of Color Studio
Rosa ShepherdRosa Shepherd
Kitchen assistant - Work Experience at Acme Fire Cult RestaurantKitchen assistant - Work Experience at Acme Fire Cult Restaurant
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging
Claris NgClaris Ng
Food Service Worker at Guzman Y GomezFood Service Worker at Guzman Y Gomez