Jasmin Hinton
Joondalup,WA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Educator
Sparrow Early learning
Wannaroo, WA
01.2024 - Current
- All aspects of caring for children in a childcare environment.
- Development of room activities.
- Setting up routines and activities.
- Cover the kitchen when the regular cook is on leave.
- Created lesson plans and activities to engage students in the learning process.
- Led students through safety procedures for lockdown and fire drills.
- Communicated with parents and guardians about children's daily activities, behaviors and related issues.
- Organized activities and resources to promote student engagement in learning.
Events co-ordinator
Runamuk Cider co
01.2017 - 01.2020
- Maintaining a working relationship with vendors and venues
- Planning event aspects, such as staffing, transportation of stock, site set-up and branding materials
- Delegating tasks to other staff members where necessary
- Staying under budget while planning event
- Liasing with Accounts manager and business owners to pay invoices and collect payments in a timely manner
- Anticipating and planning for different scenarios
- Planning multiple events at once
- Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities
- Managing and overseeing events on the day of, including problem-solving, directing event set-up, communicating with staff, and organising vendors
- Communicating with marketing manager to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events
Nanny
Nanny Iunnuchi/ Swanapole family
01.2017 - 01.2018
- Healthy nutrition and meal planning for Nicholas
- Engagement in activities to promote developmental goals such as swimming, Gymbaroo and music
- Maintaining parent communication through the use of a daily diary
- Observing and reporting of Nicholas’s developmental milestones and working with the family where necessary
- Establishing and maintaining routines in line with family’s needs and child’s development
Recruitment Officer
LINEAR CLINICAL RESEARCH
01.2014 - 01.2016
- Reception and patient booking coordination, including screening, collecting and recording patient history
- Telephone and mail correspondence with volunteers, project team and medical officers
- Screen volunteers for eligibility and documents medical history
- Conduct telephone interviews with prospective volunteers/patients
- Arrange patient medical examination appointments within the project schedule parameters
- Ensure accuracy of patient information captured on databases is current
- Organise email blasts for studies, utilising the database information and the specific study requirements
- Provide reporting on achievement of target recruitment rates, provide regular updates of progress and assist in the development of ideas to overcome any recruitment problems
Mental Health Outreach Support worker
RISE NETWORK
Midland
01.2012 - 01.2014
- Delivery of a community based, person centred recovery model service
- Work with clients with acute needs to develop and implement a recovery plan
- Assess client needs and arrange referral to multiple agencies: HACC, counselling, medical, Regional Assessment Services, financial counselling and liaison with family, schools, telephone companies, utilities and financial institutions
- Develop and maintain case management plans and case notes
- Report on client mental health status and any underlying issues to relevant stakeholders
- Developing community support networks and strengthening community awareness
- Networking with hospitals and mental health assessment teams
- Liaising with individuals and their family regarding available support
- Develop health and safety plans
- Identify, report and action hazards, investigate the scene and report on any incidents
- Liaise with workers regarding safety issues
- Fulfil requirements of the Occupational Safety and Health Act
- Actively involved in the development and the changes of Job Safety Analysis
- Liaise with external companies to help change WHS culture
- Creation and presentation of toolboxes
- Responsible for maintaining staff and warden evacuation training and drills
- Responsible for all completed documentation for Job safety, incidents and accidents and accurately recording on databases
- Case conferencing with allied health professionals
Operations Manager
Just Kidding Parties
, Victoria
01.2010 - 01.2011
- Company Overview: (Victoria)
- Quoting and Invoicing
- Recruiting, inducting and training staff
- Managing stock levels, equipment and storage
- Children’s entertainment including DJ, face painting and balloon twisting
- Development of entertainment packages and games
- (Victoria)
Cert III educator
Rhythm and Rhyme
, Victoria
01.2010 - 01.2011
- Company Overview: (Victoria)
- Babies room leader
- OH&S representative
- All aspects of caring for children in a childcare environment
- Development of room activities
- Setting up routines and activities
- (Victoria)
Education
Advanced first aid and CPR -
01.2024
Bachelor Psychology - Criminology and Justice
ECU (Edith Cowan University)
01.2019
Code Blue SCG Hospital Training -
01.2015
Mental Health First Aid -
01.2013
Diploma of Community Services -
Carrick Institute of Education
01.2012
Certificate III Children Services -
KAL Multimedia Training
01.2008
Skills
- Professional approach with diverse and behavior challenging clients
- Ability to work well under pressure
- Effective stakeholder engagement
- Professional yet friendly and approachable manner
- Operating within cultural and diverse surroundings
- Conflict resolution and mediation skills
- Strong organisational skills
- Analytical skills
- Problem solving skills
- Understanding of aged care government contracts
- Functional knowledge of Microsoft Office
- General computer skills
- Exceptional verbal communication
- Exceptional written communication
References
Additional references available upon request.
Personal Information
Maiden Name: Andrew
Timeline
Educator
Sparrow Early learning
01.2024 - Current
Events co-ordinator
Runamuk Cider co
01.2017 - 01.2020
Nanny
Nanny Iunnuchi/ Swanapole family
01.2017 - 01.2018
Recruitment Officer
LINEAR CLINICAL RESEARCH
01.2014 - 01.2016
Mental Health Outreach Support worker
RISE NETWORK
01.2012 - 01.2014
Operations Manager
Just Kidding Parties
01.2010 - 01.2011
Cert III educator
Rhythm and Rhyme
01.2010 - 01.2011
Advanced first aid and CPR -
Bachelor Psychology - Criminology and Justice
ECU (Edith Cowan University)
Code Blue SCG Hospital Training -
Mental Health First Aid -
Diploma of Community Services -
Carrick Institute of Education
Certificate III Children Services -
KAL Multimedia Training
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