Jasmin Howard
Townsville
Summary
Upbeat and customer-focused individual with knack for creating efficient and welcoming retail environments. Possesses strong organizational skills and keen attention to detail, with solid understanding of inventory management and customer service techniques. Committed to driving team success and enhancing customer satisfaction through effective leadership and support. Keen to learn new skills in a new envenvironmen.
Overview
5
5
years of professional experience
Work History
House and Pet Sitter
Myself
03.2024 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
Retail Supervisor
Family Life Organics
12.2020 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional and friendly service and addressing customer concerns promptly.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Pharmacy Assistant
Cate’s Chemist
12.2019 - 06.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
Education
Bachelor in Engineering/Bachelor in Science - Science
James Cook University
QLD06.2028
High School Diploma -
Calvary Christian College
Townsville, QLD12.2023
Skills
- Task delegation
- Staff training and development
- Customer service management
- Store maintenance
- Relationship building
- Ability to remember names of regular customers
- Building friendly relationships with coworkers
- Teamwork
Hobbies
I enjoy reading, playing video games and going to see the Annee's girls. I am a slight nerd as I also enjoy watching anime. However, I LOVE to yap, having conversations with people is one of the best ways I recharge and improve my day.
Timeline
House and Pet Sitter
Myself
03.2024 - Current
Retail Supervisor
Family Life Organics
12.2020 - Current
Pharmacy Assistant
Cate’s Chemist
12.2019 - 06.2020
Bachelor in Engineering/Bachelor in Science - Science
James Cook University
High School Diploma -
Calvary Christian College
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