Jasmin King
Arncliffe,NSW
Summary
Driven by a results-focused approach, I leveraged effective communication and social media promotion at Fernwood Fitness to enhance client retention and boost membership sales. My background in team collaboration and revenue growth, combined with a knack for fostering inclusive environments, has consistently elevated customer satisfaction and team performance. Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Fitness Club Manager
Fernwood Fitness
10.2013 - Current
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
- Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
- Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Championed an inclusive atmosphere within the gym environment that encouraged diversity among both staff members and clientele.
Group Fitness Instructor
Camperdown Fitness
07.2010 - 11.2014
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 60 individuals with consistent participation and positive feedback.
- Managed group fitness classes of up to 60 members.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
Team Member
Weight Watchers
07.2010 - 09.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Personal Assistant to the Principal
PwC Australia
04.2005 - 02.2009
- Ensured timely completion of tasks by diligently tracking deadlines and providing regular progress updates to the Principal.
- Prepared concise presentation materials used in board meetings or other events where input was required from the principal.
- Provided general support during staff meetings through note-taking, creating agendas or distributing materials as needed.
- Improved office functionality by implementing new technology solutions that streamlined administrative processes.
- Served as liaison between the Principal''s office and other departments within the school to ensure seamless communication flow.
- Coordinated extensive travel plans for the Principal, meticulously arranging accommodations, transportation, and itinerary details.
- Anticipated needs proactively – ordering supplies before they ran out and researching issues ahead of time.
- Boosted the Principal''s productivity by handling correspondence with discretion and promptly addressing inquiries from staff, parents, and external stakeholders.
- Enhanced office efficiency by organizing and maintaining a comprehensive filing system for important documents.
- Maintained a high level of confidentiality while handling sensitive information related to students, faculty, and administrative matters.
- Contributed to a positive work environment through excellent interpersonal skills, fostering strong relationships with colleagues and stakeholders alike.
- Streamlined Principal''s daily schedule by effectively managing appointments, meetings, and travel arrangements.
Dancer
Carnival Cruise Lines
06.1999 - 10.2004
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
- Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
- Demonstrated impressive flexibility, speed and agility when performing on stage.
- Received recognition for exceptional stage presence during national competitions, elevating the reputation of the dance company.
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
- Demonstrated professionalism during high-pressure situations adhering strict deadlines while maintaining focus on technique and precision.
- Taught dance classes to children and adults of different skill levels.
- Maintained optimal physical condition through rigorous training sessions and adherence to proper nutrition guidelines.
Education
High School Diploma -
Newtown High School of The Performing Arts
Newtown12.1995
Skills
- Company standards enforcement
- Team Collaboration
- Effective Communication
- Verbal and written communication
- Telephone Etiquette
- Sales management
- Revenue Growth
- Social Media Promotion
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Certification
Certificate 111 in Fitness
Current First Aid and CPR Certificate
Responsible Service of Alcohol Certificate
Timeline
Fitness Club Manager
Fernwood Fitness
10.2013 - Current
Group Fitness Instructor
Camperdown Fitness
07.2010 - 11.2014
Team Member
Weight Watchers
07.2010 - 09.2012
Personal Assistant to the Principal
PwC Australia
04.2005 - 02.2009
Dancer
Carnival Cruise Lines
06.1999 - 10.2004
High School Diploma -
Newtown High School of The Performing Arts
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