Jasmin Mathias
Marulan,NSW
Summary
Dedicated Personal Care Assistant and Online Personal Shopper with a proven track record at Harbison Care and Woolworths. Excelled in providing emotional support and personal hygiene assistance, enhancing client wellness and satisfaction. Achieved high ratings through exceptional customer service and meticulous attention to detail. Skilled in multitasking, organization, and fostering team collaboration.
Overview
16
16
years of professional experience
Work History
Personal Care Assistant
Harbison Care
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned activities to encourage movement, stretching, and strength building.
Online Personal Shopper
Woolworths
08.2008 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Certificate III - Business Study
TAFE NSW
NSWHigh School Diploma -
Bowral High School
Bowral, NSW11-2008
Skills
- Emotional support
- Personal hygiene assistance
- CPR certified
- Housekeeping tasks
- Compassionate patient care
- Behavior management
- Elderly care
- Multitasking and organization
- Team collaboration
- Records management
Timeline
Personal Care Assistant
Harbison Care
09.2022 - Current
Online Personal Shopper
Woolworths
08.2008 - 12.2023
Certificate III - Business Study
TAFE NSW
High School Diploma -
Bowral High School
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