Jasmin Mathias
Harbison Care
Yerrinbool,NSW
Summary
With many years of experience in the customer service industry working at Woolworths in multiply rolls. Registers, Packing shelves, Online department and managing Online department. I have developed many skills and experienced many situations. My current role in Aged Care i have had the opportunity to further my education and complete first aid and CRP training. Managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
16
years of professional experience
1
year of post-secondary education
Work History
Personal Care Assistant
4 Years 1 Month- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned activities to encourage movement, stretching, and strength building.
Online Personal Shopper
15 Years 4 Months- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Certificate III - Business Study
High School Diploma
Certificate III - Individual Support (ageing)
Skills
Emotional support
Personal hygiene assistance
Housekeeping tasks
Compassionate patient care
Behavior management
Elderly care
Multitasking and organization
Team collaboration
Records management
Compassionate caregiving
Behavior redirection
Feeding support
First aid and CPR
Dementia care
Time management
COVID-19 safety policies
Care plan assessment
Customer service
Team management
Team coaching
Problem-solving
Microsoft outlook
word
and Excel
Timeline
Tafe NSW
Certificate III from Individual Support (ageing)
06.2025 - 06.2026
Personal Care Assistant
Harbison Care
09.2022 - Current
Online Personal Shopper
Woolworths
08.2008 - 12.2023
TAFE NSW
Certificate III from Business Study
Bowral High School
High School Diploma