JASMIN MONTERROYO
Labrador,Australia
Summary
Hardworking Disability Support Worker skilled at working with individuals living with psychosocial disability. Versed in daily living support, meal preparation and in providing psychosocial interventions. Offers excellent interpersonal and communication skills developed through field experience.
Overview
11
11
years of professional experience
Work History
Disability Support Worker (Casual)
MYSIL Supported Independent Living
07.2023 - Current
- Key roles and responsibilities may include but not limited to the following: Provide a person-centred approach with each individual; Improved client independence by developing personalized support plans tailored to individual needs and goals; Enhanced quality of life for clients with physical and intellectual and psychosocial disabilities through compassionate care and assistance; Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing; Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes; Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently; Provided emotional support to clients during challenging times, fostering resilience and coping skills; Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement; Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding; Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying; Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans; Implemented behavior management techniques when required for the safety of both clients and staff members involved; Communicated regularly with family members about client progress, addressing any concerns or questions promptly; Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients; Drove clients safely to social activities and appointments; Kept detailed daily logs with care actions, client behaviours, and incidents; Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping; Maintained detailed records of patient progress, documentation of services and case notes; Assisted patients in accessing housing, financial assistance and other community resources.
Support Coordinator (Permanent Fulltime)
Brave Minds Social Services Pty Ltd
08.2020 - 10.2023
- Key roles and responsibilities may include but not limited to the following: Helped participants in understand their NDIS Plan; Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients; Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains; Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided; Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports; Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes; Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals; Facilitated seamless transitions between service providers by coordinating all aspects of the hand-off process, ensuring continuity of care for clients throughout their journey towards self-sufficiency; Monitored emerging trends in support coordination, actively adapting best practices to stay current with industry standards and improve overall service quality; Coordinated meetings and events for internal and external groups; Helped clients manage and reach individual goals, supporting independent progression and social skills; Promoted community integration by providing extensive physical, emotional and social support; Resolved issues through active listening and open-ended questioning, escalating major problems to manager; Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Mental Health Support Worker (Permanent Part-time)
Brave Minds Social Services Pty Ltd
08.2020 - 12.2022
- Key roles and responsibilities may include but not limited to the following: Provide a person-centred approach with each individual; Be aware of people's goals, as identified by their NDIS plan and work with people to determine a course of action to work towards them; Assist and support individuals to understand what is needed to obtain optimal wellbeing; Provide case notes for each person at the end of each shift; Provide emotional, practical and general support using interpersonal skills to assist individuals to resolve their own problems; Provide practical support, advocacy and resources when needed and; Assist clients to access relevant community services and programs as needed.
Medical Social Worker (Permanent Fulltime)
Department of Health - Treatment and Rehabilitation Centre Caraga
04.2016 - 12.2019
- Primary role revolves around case management of more than 500 outpatients and aftercare clients; Provided counselling, psychoeducation and advocacy programs to clients, their respective families, and communities; Conducted home visitations; Contacted and made referrals to other agencies and services; Maintained accurate records; Prepared case notes, case summary and case study reports; and Assessed clients using biopsychosocial and spiritual approach.
Case Worker (Permanent Fulltime)
Department of Social Welfare and Development Caraga
07.2013 - 04.2016
- Primary role revolves around case management of more than 800 household beneficiaries of the conditional cash transfer program; Provided counselling to clients with special needs; Conducted home visitations and contact tracing; Conducted monthly family development sessions; and Made referrals to other agencies and services.
Education
Doctor of Philosophy in Social Development -
Philippine Women's University
Manila, Philippines01.2024
Certificate IV in Training and Assessment -
ACG Global College
Sydney, NSW02.2023
Advanced Diploma of Community Sector Management -
National Career Institute
NSW, 200003.2021
Diploma - Mental Health
TAFE Queensland - Southport
Gold Coast, QLD12.2020
Master of Science - Social Work
University of Southern Philippines Foundation
Lahug, Cebu City, Philippines10.2018
Bachelor of Science - Social Work
Mindanao State University
Marawi City, Lanao Del Sur, Philippines04.2013
Skills
- English: IELTS Overall Band Score of 80
- Proficient in the use of the Microsoft Office, Outlook and Flowlogic software
- Life Skills Training
- Independent Living Support
- Client Needs Assessment
- Risk Assessments
- Case Management
- Recordkeeping Proficiency
- Progress Documentation
- Personal Growth Support
- Social Skills Development
- Appointment Management
- Behavior management
- Behavior Support Plans
- Documentation and Reporting
- Individualized support plans
- Goal setting and planning
- Community integration
- Group facilitation
- Crisis intervention
- First aid and CPR
Personal Information
- Age: 31 years old
- Title: Disability Support Worker
- Gender: Female
Timeline
Disability Support Worker (Casual)
MYSIL Supported Independent Living
07.2023 - Current
Support Coordinator (Permanent Fulltime)
Brave Minds Social Services Pty Ltd
08.2020 - 10.2023
Mental Health Support Worker (Permanent Part-time)
Brave Minds Social Services Pty Ltd
08.2020 - 12.2022
Medical Social Worker (Permanent Fulltime)
Department of Health - Treatment and Rehabilitation Centre Caraga
04.2016 - 12.2019
Case Worker (Permanent Fulltime)
Department of Social Welfare and Development Caraga
07.2013 - 04.2016
Doctor of Philosophy in Social Development -
Philippine Women's University
Certificate IV in Training and Assessment -
ACG Global College
Advanced Diploma of Community Sector Management -
National Career Institute
Diploma - Mental Health
TAFE Queensland - Southport
Master of Science - Social Work
University of Southern Philippines Foundation
Bachelor of Science - Social Work
Mindanao State University
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