Summary
Overview
Work History
Education
Timeline
Generic

Jasmin Peake

Gymea

Summary

Detail-oriented individual with exceptional communication and management skills, and an extensive background in the customer service Industry.

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Highly adaptable and reliable, ensuring smooth operations and high client satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with ability to quickly adapt to new environments.

Eager to contribute to team success and further develop professional skills.

Overview

22
22
years of professional experience

Work History

Venue Manager HD

Club Central Menai
06.2024 - Current
  • Opening and closing the Club inline with management protocol.
  • Ensure compliance and procedures are completed in a proper manner including RSA and RCG.
  • Oversee all daily operations of the venue, ensuring high standards of customer service, product quality and staff performance.
  • Daily reporting including day and night shift reports.
  • Engage with customers and provide exceptional service to build loyalty and drive repeat business.
  • Handle members and guest queries, complaints, and feedback professionally and in a timely manner.
  • Facilitate seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
  • Schedule employees for shifts, taking into account customer traffic and employee strengths.

Team Leader

Club Central Menai
11.2023 - Current
  • Support the Venue Manager to deliver on the daily operations, policy and procedures.
  • Lead, motivate and support all team members to provide exceptional service.
  • Cash Control.
  • Ensure Club is presented to the highest standards.
  • Train and develop team members to ensure that they have the necessary skills and knowledge to deliver high-quality services.
  • Handle members and guest queries, complaints, and feedback professionally and in a timely manner.
  • Ensure compliance and procedures are completed in a proper manner including RSA and RCG.
  • Maintain a positive and collaborative work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.

Director

Wild Jasmin Blooms
01.2021 - Current
  • Providing excellent customer service by helping customers choose appropriate flowers for their needs.
  • Managing customer orders and requests in a timely manner.
  • Direct the daily operations associated with the business, including sales, ordering, pricing, merchandising and web page.
  • Create, ship and install all floral displays.

Director

Scotts Florist
02.2003 - 08.2015
  • Directed the daily operations of the florist shop, including sales, ordering, pricing, merchandising and web page.
  • Provided excellent customer service by helping customers choose appropriate flowers for their needs.
  • Organised staff schedules to ensure adequate coverage during week to week, peak periods and function set ups.
  • Trained new employees on proper handling of fresh flowers, shop protocols and customer service expectations.
  • Responded quickly to customer inquiries or complaints in a professional manner.
  • Liaised with other businesses, like Hotels and Event venues, to ensure all functions ran smoothly.

Education

High School Diploma -

Endeavour Sports High School
Caringbah, NSW
1994

Certificate III - Floristry

Padstow Tafe
Padstow, NSW
1997

Timeline

Venue Manager HD

Club Central Menai
06.2024 - Current

Team Leader

Club Central Menai
11.2023 - Current

Director

Wild Jasmin Blooms
01.2021 - Current

Director

Scotts Florist
02.2003 - 08.2015

High School Diploma -

Endeavour Sports High School

Certificate III - Floristry

Padstow Tafe

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Jasmin Peake