Jasmin Sassine
Caringbah,NSW
Summary
Hardworking, focused and diligent with an ability to build strong relationships with stakeholders. Strong customer service skills and problem-solving abilities.
Learns new processes quickly and adapts to customer and company needs.
Thorough and highly organized with excellent communication skills.
Reliable worker with strong work ethic.
Overview
18
18
years of professional experience
Work History
Charity Housie Worker
Learning Links
10.2019 - Current
- Hosted Charity Housie sessions, including set-up, selling, and finalising sessions including recording session details via Salesforce.
- Interacted positively and courteously with club staff, patrons and colleagues.
- Maintained up-to-date knowledge of weekly sessions, rules, procedures and compliance regulations and requirements.
- Called sessions with a pleasant, clear and articulate voice using a microphone.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
Business Technical Writer
Westpac Group
06.2013 - 11.2019
- Developed detailed technical documents and user guides for technical products.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Observed in-progress operations to identify important steps for technical instructions.
Customer Service Representative
Westpac Banking Corporation
10.2005 - 06.2013
- Provided advice, information and assistance to callers, and resolved all enquiries at first contact.
- Ensured all phone calls were answered promptly and that customer enquiries, requests and complaints were resolved.
- Utilised available resources to research required information for callers, and followed up with customers.
- Worked towards call targets and KPI's.
- Employed the Westpac call logging software to accurately record details of calls and issues.
- Applied a courteous and professional manner at all times, especially when identifying and escalating priority issues or customer complaints.
Education
No Degree - Six Sigma
CertScope
Sydney08.2007
Skills
- Passionate about Customer Service and driven by success
- Hard worker driven to make a difference
- Self motivated with the ability to work under minimum supervision
- Call Centre experience
- Business process reengineering
- Process implementation
Timeline
Charity Housie Worker
Learning Links
10.2019 - Current
Business Technical Writer
Westpac Group
06.2013 - 11.2019
Customer Service Representative
Westpac Banking Corporation
10.2005 - 06.2013
No Degree - Six Sigma
CertScope
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