Jasmin Thorpe
Aberdeen,Tas
Summary
Multi-skilled professional looking to seek and maintain position that offers professional challenges utilising interpersonal skills, excellent time management, problem-solving skills with keen attention to detail and strong decision-making skills. Self-motivated individual with a strong work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Business Support Officer
Dillon Building & Construction
05.2020 - 03.2024
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Developed and maintained key business relationships to support organizational growth and expansion.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Oversaw daily office operations, ensuring a well-organized and efficient work environment for all employees.
Senior Recruitment Officer / Acting Team Leader
Tasmanian Health Service
08.2015 - 01.2020
- Managed recruitment team of 6 to recruit Medical Staff to all departments of Tasmanian Health Service - North West Hospitals, and Mental Health Services.
- Streamlined recruiting processes by utilizing data analysis for improved decision making.
- Increased employee retention rates through focused talent acquisition initiatives and targeted selection methods.
- Collaborated with department heads to identify specific hiring needs and develop tailored recruitment strategies accordingly.
- Managed relationships with external agencies to augment internal recruitment efforts when necessary.
- Provided ongoing coaching and support to junior recruiters, contributing to their professional growth and overall team success.
Lease Officer
Housing Choices Tasmania
01.2015 - 07.2015
- Assist Housing Officers with completion of lease sign up administrative tasks
- Work constructively with tenants to promote benefits of, and secure agreement of tenants to transfer their tenancy from Housing Tasmania to new tenancies with Housing Choices Tasmania
- Conduct rent reviews associated with conversion processes and liaised with external providers and stakeholders
- Relief reception duties.
- Managed lease agreements, ensuring timely rent collection and adherence to contract terms.
- Improved overall department efficiency by streamlining processes and implementing new policies.
Medical Services Officer
Department of Health and Human Services
08.2013 - 01.2015
- Advertise locum positions and assess CV’s and references for suitability.
- Vet and present locum applications to Department Heads for suitability.
- Onboard and maintain locum doctors file.
- Complete all relevant documentation in line with the Australian Health Practitioners Regulation Authority.
- Assist Clinical Leaders with administration of medical staff rosters.
Customer Service Officer
TT Line Pty Ltd – Spirit of Tasmania
04.2012 - 04.2013
- Complete customer bookings and over the phone customer service
- Assist customers with amendments to online bookings
- Assist with training and induction of new staff members.
Customer Service Officer
Department of Human Services - Child Support - APS 4
03.2009 - 03.2012
- Administer Child Support Cases and provide service to Child Support customers, in a face to face environment and over the phone
- Complex Case Officer
- Approve APS 3 Officers work in reference to legislation
- Provide one on one training and feedback when required.
Manager
Toy Warehouse
03.2006 - 05.2008
- Oversee day to day running of the store
- Ordering of stock and merchandising
- Manage and roster staff of 10
- Cash register reconciliation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Noodle Box Devonport
12.2004 - 01.2006
- Store budgeting and roster 20 staff
- Customer service
- Stock ordering and food preparation
- Interviewing and hiring of staff
- Conduct staff meetings, staff evaluation and staff development plans.
Customer Service Officer
Sitel Australia Devonport
11.2003 - 12.2004
- Provide service as an inbound customer service consultant for Optus Prepaid mobiles
- Continuously exceeded KPI expectations and quality audits.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Extended Care Assistant
Melaleuca Home for the Aged East Devonport
05.2000 - 11.2003
- Assist Enrolled Nurses with daily care needs of elderly residents
- Document care plans
- Assist Registered Nurses with delivery of Medications.
- Monitored vital signs and communicated changes to medical staff, ensuring timely intervention when needed.
- Maintained detailed documentation of patients'' progress, facilitating efficient communication among healthcare providers.
- Worked closely with physical therapists to facilitate mobility exercises for patients recovering from surgeries or injuries.
Education
Certificate III in Office Clerical Skills -
TAFE Tasmania
Devonport, TASCertificate III in Community Care - Aged Care -
TAFE Tasmania
Devonport, TASHigh School Certificate -
Penguin High School
Penguin, TAS12.1996
Skills
- Excellent communication skills
- Professional and passionate
- Leadership skills
- Microsoft Office
- Xero Accounting expertise
References
- Shauna Cole, Recruitment Team Leader, Tasmanian Health Service, 0407 047 329, shauna.cole@ths.tas.gov.au
- Jeremy Dillon, Director, Dillon Building & Construction, 0400 252 353, jeremy@dillonbuilding.com
Timeline
Business Support Officer
Dillon Building & Construction
05.2020 - 03.2024
Senior Recruitment Officer / Acting Team Leader
Tasmanian Health Service
08.2015 - 01.2020
Lease Officer
Housing Choices Tasmania
01.2015 - 07.2015
Medical Services Officer
Department of Health and Human Services
08.2013 - 01.2015
Customer Service Officer
TT Line Pty Ltd – Spirit of Tasmania
04.2012 - 04.2013
Customer Service Officer
Department of Human Services - Child Support - APS 4
03.2009 - 03.2012
Manager
Toy Warehouse
03.2006 - 05.2008
Manager
Noodle Box Devonport
12.2004 - 01.2006
Customer Service Officer
Sitel Australia Devonport
11.2003 - 12.2004
Extended Care Assistant
Melaleuca Home for the Aged East Devonport
05.2000 - 11.2003
Certificate III in Office Clerical Skills -
TAFE Tasmania
Certificate III in Community Care - Aged Care -
TAFE Tasmania
High School Certificate -
Penguin High School
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