Jasmin Tymms
Murrumbeena,VIC
Summary
Results-driven Store Manager with extensive experience in team leadership and customer service across boutiques and big box formats. Focus on achieving financial goals and improving operational efficiency. Strong organizational skills and commitment to continuous improvement create a safe, engaging shopping environment while developing a motivated and skilled team.
Overview
17
17
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Store Manager
The Memo
Armadale, Australia
07.2025 - Current
- Led team of 10 to 15 employees, delivering training and support to improve performance and customer service skills.
Store Manager
Baby Bunting
Cranbourne, Australia
07.2024 - 07.2025
- Managed daily operations to ensure smooth store functionality.
- Developed and implemented merchandising strategies to optimize product displays.
- Maintained inventory accuracy through regular stock audits and replenishment.
- Monitored sales trends to optimize inventory levels and meet customer demand.
- Trained and supervised staff to enhance customer service skills.
- Developed weekly work schedules to ensure adequate floor coverage and align with business needs.
- Led team meetings to communicate goals and expectations clearly.
- Established customer service standards and monitored staff compliance.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner.
- Executed daily store operations, including opening and closing procedures, cash handling, and staff coordination.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Executed daily banking procedures, including processing deposits and withdrawals to ensure accurate financial management.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Ensured compliance with company policies and safety regulations consistently.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated and maintained store signage and displays.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
TK Manx
Waverley Gardens
08.2022 - 07.2024
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised staff to improve customer service skills and increase customer satisfaction.
- Established customer service standards and monitored compliance to maintain high-quality service.
- Resolved customer inquiries to enhance satisfaction and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner.
- Led team meetings to communicate goals and expectations clearly.
- Developed strategies to drive sales growth and enhance overall store profitability.
- Monitored sales trends to adjust inventory levels effectively.
- Developed and implemented merchandising strategies to optimize product displays.
- Maintained inventory accuracy through regular stock audits and replenishment.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with company policies and safety regulations consistently.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Performed regular price checks to ensure competitive pricing.
Floor Manager
Ofcewoks
Carnegie, Australia
09.2019 - 08.2022
- Supervised daily operations to ensure efficient workflow and team effectiveness.
- Optimized staff scheduling to ensure adequate coverage during peak hours.
- Trained and mentored team members to enhance customer service skills and performance.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Escalated complex customer complaints to management for further action.
- Maintained a safe, clean and organized floor environment.
- Coordinated inventory management to maintain product availability and organization.
- Assigned specific tasks to team members based on their skills and experience. to team members in accordance with their skillset.
- Conducted regular performance evaluations for team members' development.
- Organized staff meetings to communicate updates and gather feedback from the team.
- Analyzed customer feedback data to pinpoint specific areas for service quality improvement.
- Created daily work schedules for staff members according to the needs of the business.
- Monitored compliance with safety protocols and company policies.
- Stayed up-to-date on extensive company products and services.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
Store Manager
Le Creuset
Chadstone
10.2015 - 09.2019
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances and initiating corrective actions.
- Maintains store staff through recruiting, selecting, orienting, training, coaching, disciplining, planning, monitoring and appraising employees.
- Completed store operational requirements by rostering staff, managing wages, and establishing personal networks to ensure smooth daily operations.
- Reconciling financials end of day, end of week and end of month, including financial reporting.
- Maintains operations by initiating, coordinating, and enforcing organisational policies and procedures.
- Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- Identified current and future customer requirements through rapport-building with potential and actual customers, enhancing service delivery.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorising clearance sales; studying trends.
- Marketed merchandise by analyzing advertising, sales promotions, and display plans, and evaluating operating and financial statements for profitability.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Using operating/financial statements and departmental sales records to develop marketing strategies.
- Maintains professional/technical knowledge by ongoing professional development.
- Contributed to team effort by accomplishing set targets.
Counter Manager
Oroton David Jones
Chadstone
10.2013 - 10.2015
- Achieved all sales and KPI targets, securing a 100% mystery shopper experience.
- Monitored competitor products and offers, implementing competitive tactics to enhance store performance.
- Executed visual merchandising strategies during each new season launch to enhance customer experience.
- Collaborated with store management and department managers to ensure alignment on operational goals.
- Maintains store staff through staff training.
- Rostering of staff and managing wages.
- Completing start of day and end of day Procedures.
- Completing all exchanges and refunds.
- Compiled and analyzed weekly sales reports to inform strategy and drive sales initiatives.
- Conducting weekly stock take, stock investigations and stock movement.
Senior Retail Consultant
Oroton Boutique
Chadstone
10.2008 - 10.2013
- Exceeded sales expectations through targeted customer engagement and tailored solutions.
- Meeting all Sales/KPI targets and obtaining a 100% mystery shopper experience.
- Providing customers at retail outlets with product information, promotional offers, discounts and related information.
- Compiling and completing weekly sales report.
- Conducting weekly stock take, stock investigations and stock movement.
- Maintaining knowledge of competitor products and offers.
- Supported peers in resolving customer service challenges to strengthen teamwork and enhance customer satisfaction.
- Completing start of day and end of day procedures.
Education
Kildara College
Malvern , VictoriaSkills
- Strong work ethic
- Determined and Confident
- Excellent verbal and written communication skills
- High level of organisational skills and attention to detail
- High degree of commitment to customer service and public relations
- Excellent interpersonal skills
- Competent sales and merchandising skills
- Competent till operation and cash handling
- Extensive range of administration skills
- Small Team Management
- Competent in Leadership Roles
- Ability to work independently or as an effective team member
- Excellent active listening skills
- Well-developed problem solving and decision-making skills
- Great organisational and analytical skills
- Ability to solve problems and multitask under pressure
- Ability and willingness to learn new skills
- Commitment to continual improvement
- Self-motivated, well organized, goal orientated and a proactive learner
- Result orientated with a drive for quality customer service
- Intermediate computer skills, including knowledge of the Microsoft Office Suite
Certification
Certificate in Super Sales
Accomplishments
- Highest grossing margined store, for the month of September.
- As store manager, I have taken Le Creuset from Top 30 to 7th in the world and number 1 Australian wide.
- While working within David Jones I obtained 100% in the Mystery Shopper.
- While working within Oroton, I obtained 100% Mystery Shopper.
References
References available upon request.
Timeline
Store Manager
The Memo
07.2025 - Current
Store Manager
Baby Bunting
07.2024 - 07.2025
Store Manager
TK Manx
08.2022 - 07.2024
Floor Manager
Ofcewoks
09.2019 - 08.2022
Store Manager
Le Creuset
10.2015 - 09.2019
Counter Manager
Oroton David Jones
10.2013 - 10.2015
Senior Retail Consultant
Oroton Boutique
10.2008 - 10.2013
Kildara College