Summary
Overview
Work History
Education
Skills
Websites
References
Other Skills
Timeline
Generic

Isis Bibaoui

Summary

Librarian and manager with a strong track record in academic librarianship and management. I possess solid expertise in library operations, adept at assessing business needs, and integrating them into organizational functions. My exceptional communication and people-management abilities are evidenced by my past experiences and accomplishments. I have garnered extensive experience in sales, collection development, training, and customer engagement while collaborating with two leading library vendors. As an accomplished sales professional, I have a proven history of driving sales and fostering client relationships. I excel in identifying customer requirements, delivering customized solutions, and successfully closing deals. Additionally, I am skilled in communication, negotiation, and problem-solving. A committed team player with a proactive mindset, I am dedicated to achieving goals.

Overview

26
26
years of professional experience

Work History

Account Manager

Gale Cengage
01.2023 - Current
  • As account manager I am responsible for providing collection development support for all customers in NSW and ACT
  • My experience as an academic librarian allows me to provide expert collection development advice to clients based on their collection development needs
  • Provide professional advice on suitable content for purchase
  • Meet with customers in person or virtually to discuss ongoing resources, evaluate usage and make recommendations on how to improve usage
  • Promote Gale resources, provide training and offer advice

Collection Development Team Leader

WSU Library
03.2022 - 12.2023
  • As Team Leader, Collection Management I was responsible for identifying, evaluating and selecting scholarly resources and ensuring WSU profiles with major Library suppliers are accurate and reflective of the University’s teaching and research profile
  • In addition, the position was responsible for the ongoing strategic evaluation of the relevance of the collection, recommending deselection and transfer of resources as appropriate
  • Identify, evaluate and select scholarly resources for learning, teaching and research needs
  • Manage the Reading List and Acquisitions Teams to ensure timely delivery of reading list into the Library and University learning systems
  • Assess and evaluate ongoing resources to align with the Collection Development Policy
  • Manage the eresources staff to ensure discoverability of resources by University clients
  • Liaise with vendors to evaluate new and existing resources
  • Monitor the library resources budget and work with Manager to ensure return on investment
  • Liaise with Team Leader, Resource Sharing to ensure library clients have access to relevant resources

Collection Development Librarian

UNSW Library
09.2021 - 02.2022
  • As Collection Development Librarian at UNSW Library my main responsibilities include all aspects of collection development including evaluation of all resources to ensure that they meet the needs of our clients
  • Collate and provide statistical data and trend analysis on Library subscriptions and acquisitions
  • Report this information, both formally and informally, to key library stakeholders to support excellence in collection development decision making
  • Prepare data analysis and evidence on use, access conditions, pricing, and supplier evaluation for relevant Library staff to assist in collection development decision making
  • Provide support to the Associate Director, Collection Development Strategies & Policy with the Library's subscription renewal, one-off purchases, and other collection processes during the year
  • Organise vendor trials and training sessions for staff across the university on the use of the Library’s electronic resources

Collection Development Manager

GOBI Library Solutions from EBSCO
07.2015 - 07.2021
  • As a Collection Development Manager for Australia, New Zealand and Fiji I was responsible for the collection development needs of my customers
  • My primary role was to maintain and expand my customer base by identifying and recommending workflow solutions and services designed to increase library efficiency and to build and maintain customer loyalty
  • Develop, review and manage customers’ collection development needs including recommendation on collection development trends across the academic sector
  • Manage customer subject profiles, including approval plans, PDA/DDA (Patron Driven Acquisition), and EBA (Evidence Based Acquisition), eCollections
  • Monitor budgets and expenditure to ensure company profitability
  • Provide an efficient customer service experience, tailored to individual needs
  • Collection, data and statistical analysis to ensure libraries get return on investment
  • Budget management and collection development trends

Manager, Client Service Solutions

University of Sydney Library
Sydney, Australia
03.2009 - 06.2015
  • As Manager, Client Services Solutions I was responsible for maintaining consistent, efficient and client focused services and processes in all areas of Library services including circulation, loan enquiry, unit of study/course readings, shelving, off site storage, and document delivery services, ensuring that University of Sydney clients have a consistent experience across all libraries
  • Leadership and team management: management of the Administration Team, the Coordinator, WHS/Facilities Management and the Coordinator, Shared Client Services
  • Project management, Service review and Innovation: developed and implemented strategies to review and evaluate library services and programs, lead projects and supported the delivery of high-quality library services, including participation in various project teams
  • Client Services, Communication and Training: developed and supported effective communication channels and relationships with stakeholders, including developing, organising and providing training to library staff, as well as identifying and developing relationships with internal and external stakeholders to ensure quality user experience of library services and resources
  • Change management and Policies review in line with user experience: reviewed policies and procedures, provided expert advice to Library management in recommending ways to improve efficiency, effectiveness and economy of operations
  • Business process improvement: used various methods, such as LEAN methodology, to systematically review Library services to help the organisation optimize its underlying processes to achieve more efficient and client focused results and to maximise the user experience
  • Finance and Statistics: monitored expenditure, income, fine payments and waivers, performed annual fine purge as requested by University Finance, kept up to date with Finance policies and procedures, compiled and analysed corporate data for library management using robust internal management information systems, as well as managed an annual budget of $300,000 for document delivery services
  • IT, Library ILS and other systems: investigated solutions to service issues and recommend improvements, kept up to date with emerging technologies, monitored library system parameters, updated procedures and provided training in all modules of the ILMS

Team Leader, Humanities Resources team

University of Sydney
Sydney, Australia
02.2004 - 03.2009
  • As Team Leader of the Humanities Resources Team, I was responsible for leading and managing the team in the day-to-day operations including, acquisitions and cataloguing of print and electronic resources to support the Faculty of Arts, Sydney College of the Arts (SCA) and the Conservatorium of Music of the University
  • Leadership and team management; financial and budget management of up to $1M; collection development; workflow management; policies and workflow procedure management; training program implementation, as well as vendor relations

Team Leader, Loan Enquiries Section, Lending Services

University of Sydney
Sydney, Australia
01.1999 - 01.2004
  • In this position I successfully managed a team of approximately 10 staff in handling all student, staff and external enquiries, including borrower registration and management, and facilitated library fine appeals

Education

Grad Diploma - Management

Charles Sturt University
NSW, Australia
01.2013

Bachelor of Arts - Library & Information Science

Charles Sturt University
NSW, Australia
01.1999

Skills

  • Sales
  • Customer Service
  • Project Management
  • Operations Management
  • Change Management
  • Library Systems
  • Collection Development and Evaluation, including deselection
  • Analytical and data-analysis skills
  • Customer relationship management
  • Resource evaluation
  • Effective communication
  • Team Management
  • Finance and budget management, including procurement management
  • Training, coaching, and mentoring
  • Business Process Improvement and Design
  • Strategic planning and policy review

References

  • Kathy Quilter, Regional Sales Manager, Wolters Kluwer, Kathy.quilter@wolterskluwer.com, 0478 146549, Worked together at EBSCO 2017 to 2020
  • Gaith Bader, Associate Director, Digital Experience & Innovation, UNSW Library, g.bader@unsw.edu.au, Worked together at University of Sydney 2010-2015
  • Kathy Thorncraft, Manager Information Resources, WSU Library kathy.thorncraft@western.edu.au

Other Skills

Knowledge of library systems: ALMA, Millennium/Sierra, Libraries Australia, and WorldShare 

Skilled in MS Office applications, knowledge of HR (Talen2), student (Tribal), WHS (RiskWare), and finance systems (PeopleSoft, Oracle/Hyperion, SpendVision)

Vendor applications: Rialto, GOBI collection management database, EBSCONet, EBSCO ECM and Admin, NetCRM, Sales applications: SalesForce and Concur for expense management

Timeline

Account Manager

Gale Cengage
01.2023 - Current

Collection Development Team Leader

WSU Library
03.2022 - 12.2023

Collection Development Librarian

UNSW Library
09.2021 - 02.2022

Collection Development Manager

GOBI Library Solutions from EBSCO
07.2015 - 07.2021

Manager, Client Service Solutions

University of Sydney Library
03.2009 - 06.2015

Team Leader, Humanities Resources team

University of Sydney
02.2004 - 03.2009

Team Leader, Loan Enquiries Section, Lending Services

University of Sydney
01.1999 - 01.2004

Grad Diploma - Management

Charles Sturt University

Bachelor of Arts - Library & Information Science

Charles Sturt University

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Isis Bibaoui