Jasmina Cizmic
Landsdale,WA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Mercy Care and the Hospitality Industry
Excels in planning and exceptional communication, significantly enhancing guest and client experiences. Known for cultivating positive relationships and maintaining high standards of safety and service, consistently exceeding employer expectations.
Overview
13
13
years of professional experience
Work History
Childcare Educator
Mercy Care
02.2017 - Current
- Provided individualized instruction and support to meet personal needs of each child.
- Communicated with parents and other staff about student progress.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Stewardess part time
Tassels Restaurant and Bar
11.2020 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Food Service Worker
Cafe Amaretto
02.2012 - 05.2017
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Diploma - Leadership And Management
EYE Training (Aus Qual Framework Eq TAFE)
Leederville04-2024
Diploma - Early Childhood Education And Care
Access Group Training
Perth02-2018
Skills
- Security awareness
- Exceptional communication
- Problem-solving capabilities
- Menu Planning
- Amenities distribution
- Customer Service
- Professional Appearance
- Training and coaching
- Guest Services
Timeline
Stewardess part time
Tassels Restaurant and Bar
11.2020 - Current
Childcare Educator
Mercy Care
02.2017 - Current
Food Service Worker
Cafe Amaretto
02.2012 - 05.2017
Diploma - Leadership And Management
EYE Training (Aus Qual Framework Eq TAFE)
Diploma - Early Childhood Education And Care
Access Group Training
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