Jasleen Kaur

As a travel sales agent specializing in inbound reservation calls and crafting tailor-made holiday packages, I've honed my skills in creating unforgettable travel experiences for clients. My experience includes adeptly handling a high volume of inbound calls, where I excel in understanding each customer's unique preferences and requirements. I thrive in customizing holiday packages that exceed expectations, leveraging my in-depth knowledge of destinations, accommodations, and activities to curate seamless and memorable journeys. With a passion for travel and a dedication to providing exceptional service, I am committed to ensuring every client receives personalized attention and enjoys a truly unforgettable vacation experience.

• Assist customers with reservation changes, cancellations, and refunds, focusing on award bookings.
• Manage members' frequent flyer profiles and ensure accurate information.
• Address passenger inquiries regarding flight departures and arrivals.
• Handle escalation calls efficiently and professionally.
• Facilitate award bookings for customers, optimizing their travel experience.
• Maintain up-to-date knowledge of airline policies and procedures related to award bookings.
• Collaborate with team members to ensure seamless customer service delivery.
• Provide personalized assistance to customers, enhancing their overall satisfaction with the booking process.
• Continuously strive to meet and exceed performance targets while delivering exceptional service.

• Assist customers with reservations, changes, cancellations, and refunds.
• Transfer calls to appropriate departments.
• Handle customer inquiries promptly.
• Conduct internet research for customer information.
• Stay updated on airline regulations and current events.
• Use Pegasus and Intranet systems.
• Manage rebooking during flight disruptions.
• Address baggage-related calls.
• Provide excellent customer service and suggest alternative travel options