JASMINE AHN
Melbourne,VIC
Summary
A dedicated professional with a demonstrated track record in business systems analysis, business analysis, systems administration, and stakeholder engagement. Highly skilled in leveraging technical expertise to meet both customer and business requirements, while also devising strategies to align with business expectations. Currently pursuing Business Analyst opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst - Digital
Xero
01.2024 - Current
- AEM
- Data analysis with use of Google Analytics.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Functional/Business Analyst (Fixed-term)
University Of Queensland
03.2023 - 02.2024
- Performed system analysis, documentation, implementation, user and business support.
- Technical Writing
- Resolved or escalated problem tickets to resolve user and business issues.
- Assessed business requirements to create focused solutions.
- Provided client support for system operation and malfunctions through troubleshooting.
- Installed system updates to address vulnerabilities and reduce security issues.
- Improved systems with addition of new features and infrastructure.
- Managed vendor and internal relationships, ensuring understanding of business expectations.
SAP Systems Administrator (Contract) - HRIS
Eagers Automotive
08.2022 - 10.2022
- Maintain system changes and updates
- Strong understanding of Human Resources. Including learning, onboarding, recruitment, payroll
- Business Analysis
- Meet business expectations in alignment to system capabilities
- Demonstrated respect, friendliness and willingness to help wherever needed
- Successfactors
Senior Data and Reporting Analyst (Contract)
Brisbane City Council
05.2022 - 08.2022
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Power BI and Excel to provide report and insight for senior management
- SQL for data insight, visualization and reporting
- Met with stakeholders to establish favourable business relationships and support mutually beneficial interests
- Engage with stakeholders at all levels
- Understand SAP system for best practices and meeting stakeholders specific needs
SAP HR Data Specialist
Bank of New Zealand
05.2021 - 05.2022
- Data maintenance
- Data quality assurance
- Analytical problem solving
- Engage with stakeholders at all levels
- Supported operations staff in researching data configuration and processing issues.
SAP Payroll Specialist (Contract)
Bank of New Zealand
03.2021 - 05.2021
- Process calculations and queries in accordance with employment law and company policies
- Answer employee requests, leave queries, pay, entitlements and payslip queries
- Financial reporting. Use SAP systems for variance reporting
- Maintain attention to fine detail
- Ad hoc variance analysis
- End to end SAP payroll processing
Payroll Administrator
Downer Group
03.2019 - 06.2020
- Met tight weekly and monthly deadlines
- Worked in fast paced/dynamic environment to provide financial services for the wider company
- Reviewed calculations and queries in accordance with employment law and company policies
- Maintain multiple inboxes in timely manner
- Answer employee requests, leave queries, pay and payslip queries
- Maintain leave balance data
- Utilise and create large excel spreadsheets
- Provided weekly and monthly financial reports to senior management
Education
Bachelor of Business -
University of Auckland Technology
January 2015 - December 2018Skills
Technical
- Technical writing
- Power BI
- SAP/HRIS/HR Systems
- Confluence
- JIRA
- SDLC
- Excel
Project
- Stakeholder Collaboration and Engagement
- Vendor Management and External Partner Coordination
- Process Documentation
- Root Cause Analysis and Problem Solving
- Process and Performance Improvement
- Business Communication and Presentation
Volunteer
Tennis Club Committee - University of Auckland
- Social Lead (Jan 2016 - Dec 2017)
- Coach (Jan 2017 - Dec 2017)
- Treasurer (Jan 2018 - Dec 2018)
Certification
- CompTIA A+
- Business Analyst Foundations - LinkedIn
References
Available on request
Timeline
Business Analyst - Digital
Xero
01.2024 - Current
Functional/Business Analyst (Fixed-term)
University Of Queensland
03.2023 - 02.2024
SAP Systems Administrator (Contract) - HRIS
Eagers Automotive
08.2022 - 10.2022
Senior Data and Reporting Analyst (Contract)
Brisbane City Council
05.2022 - 08.2022
SAP HR Data Specialist
Bank of New Zealand
05.2021 - 05.2022
SAP Payroll Specialist (Contract)
Bank of New Zealand
03.2021 - 05.2021
Payroll Administrator
Downer Group
03.2019 - 06.2020
Bachelor of Business -
University of Auckland Technology
- CompTIA A+
- Business Analyst Foundations - LinkedIn
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