Jasmine Arvani
Dandenong North,VIC
Summary
Professional Summary
Dedicated and customer-focused professional with diverse experience across retail, banking, and healthcare industries. Proven track record in delivering exceptional service at Commonwealth Bank, Specsavers, Sheike, and Chemist Warehouse. Adept at resolving customer inquiries, providing personalized solutions, and maintaining high levels of client satisfaction. Strong communication and problem-solving skills, combined with a deep understanding of regulatory compliance and product knowledge. A team player with a commitment to improving processes and enhancing customer experiences across multiple sectors.
This summary highlights your versatility and experience in various customer-centric roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Commonwealth Bank
01.2023 - 10.2024
- Delivered high-quality customer service, assisting clients with banking inquiries, account management, and transaction support.
- Efficiently handled high volumes of both inbound and outbound calls, ensuring timely responses while maintaining a professional and customer-focused approach.
- Resolved customer complaints and escalations efficiently, maintaining a positive relationship with clients.
- Utilised detailed product knowledge to offer personalised financial solutions and recommend relevant banking services.
- Ensured compliance with banking regulations and company policies in all customer interactions.
- Maintained high customer satisfaction scores through effective communication, problem-solving, and attention to detail.
- Collaborated with cross-functional teams to streamline service processes and enhance customer experience.
Optical Dispensing Assistant
Specsavers Optometrists
07.2023 - 09.2024
- Conducted thorough quality checks on incoming shipments of frames, lenses, or other optical components before adding them into inventory circulation.
- Demonstrated expertise in various lens types, coatings, materials, and designs to provide comprehensive education for customers during their selection process.
- Contributed to increased sales by effectively promoting optical products, services, and special offers to customers.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Improved patient satisfaction by providing thorough eye examinations and pre health checks.
Casual Stylist
SHIEKE
12.2021 - 07.2023
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Provided exceptional customer service when working on the shop floor, managing fitting rooms and cash registers
- Assisted with floor replenishment and marking off stock
- Efficiently operated POS and learned cash handling skills
- Served customers and followed outlined steps of service in order to increase sales and make budget.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers to ensure a positive experience for them
Retail Pharmacy Assistant
Chemist Warehouse
03.2018 - 10.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Education
Bachelor Of Criminology -
Monash University
Clayton, VICSkills
Customer Service Excellence
Computer Application Skills
Efficient Call Handling
Problem-Solving
Communication
Product Knowledge
Regulatory Compliance
Team Collaboration
Attention to Detail
Sales
Certification
- Certificate: I, II,III,IV in Community Pharmacy
Languages
Greek
Full Professional
References
Available Upon Request
Timeline
Optical Dispensing Assistant
Specsavers Optometrists
07.2023 - 09.2024
Customer Care Specialist
Commonwealth Bank
01.2023 - 10.2024
Casual Stylist
SHIEKE
12.2021 - 07.2023
Retail Pharmacy Assistant
Chemist Warehouse
03.2018 - 10.2022
Bachelor Of Criminology -
Monash University
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