Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Atkins

Hobart,TAS

Summary

While I may be young, throughout my working career I have learnt how to effectively communicate with customers and managers alike. This has allowed me to excel within my roles and meet targets and goals set by myself and others. I employ a range of skills to ensure customer satisfaction at all times and use my humour to build rapport with customers. I am an efficient worker willing to take up any task no matter how big or small.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

City Dental
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered prompt service to prioritize customer needs.

Cleaner

Snug Caravan Park
01.2023 - 05.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.

Customer Service Cashier

Baxters IGA
12.2021 - 01.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
  • Answered product questions using knowledge of sales and store promotions.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Processed customer orders and accurately handled payment transactions.

Education

Certificate of Completion - Beauty And Cosmetics

Tas Tafe
Hobart, TAS
11.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Payment Processing
  • Product Knowledge
  • Appointment Scheduling

Timeline

Customer Service Representative

City Dental
05.2024 - Current

Cleaner

Snug Caravan Park
01.2023 - 05.2024

Customer Service Cashier

Baxters IGA
12.2021 - 01.2023

Certificate of Completion - Beauty And Cosmetics

Tas Tafe

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Jasmine Atkins