Jasmine Bauer
Port Pirie South,SA
Summary
Dynamic Shift Manager at McDonald's Restaurant with proven expertise in cash handling and customer service. Successfully trained new employees, enhancing team performance and fostering a positive workplace culture. Skilled in resolving customer complaints and driving revenue, demonstrating strong decision-making abilities and a commitment to workplace safety.
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in Kmart Port Pirie.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
05.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Handled cash, counting tills every shift and counting safe every shift.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
No Degree -
John Pirie
SA12-2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Shift leadership
- Shift checklists
- Customer service
- Computer skills
Timeline
Shift Manager
McDonald's Restaurant
05.2022 - Current
No Degree -
John Pirie
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