Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Beckerleg

North Wonthaggi,Victoria

Summary

Driven by a results-focused approach, I leveraged my exceptional communication and property inspection skills at Stockdale and Leggo to enhance tenant satisfaction and maintain high occupancy rates. My adeptness in dispute resolution and critical thinking significantly contributed to operational excellence, showcasing my ability to navigate complex situations with empathy and professionalism.

Overview

9
9
years of professional experience

Work History

Property Manager

Stockdale and Leggo
09.2010 - 12.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Housekeeper

Ramada
01.2008 - 08.2010
  • Completed Villa cleans within allocated time frame's depending on the size of the Villa. 1, 2 or 3 bedroom Villas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Changed bed linens and collected soiled linens for cleaning.

Education

Real Estate

Chisholm Institute
Berwick, VIC
2010

Year 10

Wonthaggi Secondary Collage
Wonthaggi, VIC
2004

Skills

▪︎Property Inspections -identifying potential risks to the occupants and addressing them promptly Whether that be within the property or within the property grounds

▪︎Customer focused

▪︎I have the ability to show compassion and empathy while staying professional

▪︎I am able to effectively communicate with people of all ages, background and ethnicity

▪︎I have the ability to navigate any type of situation with a non judgemental approach Whether that be a person's living situation, financial situation or life circumstances

▪︎Exceptional oral and written communication skills

▪︎Critical Thinking

▪︎Decision-Making

▪︎Creative and Adaptable

▪︎Dispute Handling

▪︎Personnel Management and presentation

Timeline

Property Manager

Stockdale and Leggo
09.2010 - 12.2016

Housekeeper

Ramada
01.2008 - 08.2010

Real Estate

Chisholm Institute

Year 10

Wonthaggi Secondary Collage

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Jasmine Beckerleg