Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jasmine Bishop

South Ripley,QLD

Summary

Adept at driving operational excellence and enhancing productivity, my tenure at TRHC Pty Ltd showcases a proven track record in document control and customer service excellence. Leveraging strong organizational skills and a meticulous attention to detail, I've successfully maintained quality management systems, achieving significant process improvements. My collaborative approach fosters cross-functional team unity, underpinning my commitment to achieving and exceeding business objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales & Branch Administrator

TRHC Pty Ltd
Bundamba, QLD
09.2024 - Current
  • Maintained an up-to-date record of all changes made to controlled documents.
  • Identified errors and suggested appropriate edits.
  • Coordinated the distribution of documents to internal stakeholders according to their needs.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Managed the implementation process of new software applications related to document control activities.
  • Performed periodic audits on existing files and archives for accuracy, completeness and compliance with applicable regulations.
  • Set up, optimized and enforced consistent document management policies.
  • Reviewed and analyzed documents for accuracy, completeness, compliance with regulations, and conformance to standards.
  • Monitored the status of documents in circulation to ensure timely completion.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Prepared reports on document control activities as required by management.
  • Created and edited documents, mail merges and graphics using diverse programs.
  • Assisted end users with resolving electronic content access issues while maintaining security standards.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Verified accuracy and integrity of supplied data against established standards.
  • Maintained databases of controlled documents, ensuring document security and confidentiality.
  • Filled out and stored transmittal logs for permanent records.
  • Responded promptly to queries related to document control from internal customers or external vendors and clients.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Tracked the distribution of master copies of documents to various departments within the organization.
  • Processed requests from employees regarding access rights and privileges associated with specific types of controlled documents.
  • Completed documents and work requests according to company standards.
  • Administered document access and revision rights to personnel to maintain documentation integrity.
  • Developed filing systems to store paper or electronic records according to established procedures.
  • Converted documents for specific personnel or project needs.
  • Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
  • Created document control processes and procedures to ensure that all documentation is current and easily accessible.
  • Generated audit trail reports tracking changes made to controlled documents over time.
  • Ensured that all personnel involved in creating, reviewing, approving and archiving controlled documents are properly trained on relevant policies and procedures.
  • Destroyed obsolete and outdated records using company-mandated procedures.
  • Gathered and distributed content management system training materials to users.
  • Provided guidance on document control best practices throughout the organization.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Assisted with the development of templates for quality system documents such as SOPs, protocols and other forms.
  • Scanned incoming documents into an electronic format for storage in a database or file system.
  • Distributed updated versions of controlled documents using secure methods such as emails.

  • Coordinated reviews and approvals between multiple stakeholders before issuing final versions of controlled documents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified discrepancies between planned objectives and actual results, then recommended appropriate corrective action plans.
  • Followed up with licensees to verify adherence to requirements.
  • Evaluated applications and associated documentation to determine eligibility.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Produced reports outlining assessments completed and follow-up recommendations.
  • Developed and implemented compliance policies and procedures.
  • Enforced regulatory policies and procedures across different teams and programs.
  • Assisted in the preparation and maintenance of ISO 9001 documents, such as policies, procedures, work instructions, forms and records.
  • Monitored performance metrics related to quality assurance processes.
  • Developed strategies for continual improvement of the QMS system based on industry best practices.
  • Performed root cause analysis for non-conformances identified during audits or inspections.
  • Collaborated with other departments to ensure that all relevant information is included when making changes to the QMS system.
  • Coordinated regularly scheduled meetings with department heads to review progress towards meeting quality objectives.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Maintained accurate records of all internal audit results and corrective actions taken.
  • Provided training and guidance for employees on ISO 9001 requirements.
  • Conducted internal audits to ensure compliance with applicable standards and regulations.
  • Created action plans to address any deficiencies found in the QMS system.
  • Reviewed existing documentation to identify areas of improvement within the organization's QMS system.
  • Participated in external audit activities conducted by third-party certification bodies.
  • Investigated reported and identified compliance issues against accepted standards.
  • Supported internal and external auditing teams conducting impartial compliance reviews.
  • Provided support during external audits conducted by certification bodies or regulatory agencies.
  • Analyzed current trends in quality management systems to identify potential opportunities for improvement.
  • Conferred frequently with specialists to stay current on compliance requirements and procedures.
  • Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
  • Ensured that all changes made to the QMS were documented correctly and communicated effectively throughout the company.
  • Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Reviewed existing processes to identify areas of improvement in terms of safety measures.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Developed programs for educating workers about safe working practices such as ergonomics, fire prevention.
  • Participated in risk assessment activities related to new projects or tasks assigned to employees.
  • Facilitated communication between workers, supervisors, managers, contractors regarding health and safety topics.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Conducted safety inspections of work sites, identified potential hazards and recommended solutions.
  • Organized training sessions on occupational health and safety topics.
  • Investigated accidents or incidents to identify root causes and determine corrective action plans.
  • Assisted in the development of emergency response plans in case of accidents or disasters.
  • Prepared reports summarizing findings from investigations into unsafe conditions or practices.
  • Provided guidance on health and safety issues to staff members.
  • Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
  • Developed and created materials for new employee health and safety orientations.
  • Ensured proper use of personal protective equipment.
  • Analyzed data from accident reports to develop strategies for preventing future incidents.
  • Monitored employee activities to ensure compliance with company policies regarding safety.
  • Participated in business safety committee meetings and health and safety audits.
  • Developed strategies for improving workplace safety standards and protocols.
  • Maintained safety records and documentation to ensure compliance with regulations.
  • Implemented changes based on feedback received from internal stakeholders regarding OHS compliance.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Conducted safety training or education programs to demonstrate use of safety equipment.
  • Collaborated with other departments to ensure that health and safety procedures are followed at all times.
  • Performed regular audits to verify that established OHS standards are met by employees.
  • Responded promptly to complaints related to occupational health and safety matters.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Maintained and updated emergency response plans or procedures.
  • Advised management team on best practices for implementing OHS systems within the organization.
  • Analyzed incident data to identify trends in injuries, illnesses and accidents.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Explained goals and expectations required of trainees.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Assisted with developing online learning modules for all staff
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Created and offered additional materials to enhance training.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Recommended changes or improvements in existing training processes as needed.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Designed and developed training materials for new employees in the organization.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Scheduled classes based on availability of classrooms, equipment or staff.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Completed routine maintenance and repair.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Conducted independent research on local state laws pertaining to workers' compensation policies and procedures.
  • Prepared detailed reports outlining current trends in workers' compensation claims for management review.
  • Monitored medical treatment of injured employees to ensure compliance with applicable laws and regulations.
  • Educated employers on proper handling of workers' compensation claims from initial filing through resolution or closure.
  • Interpreted federal and state statutes relating to worker's comp coverage eligibility requirements.
  • Determined liability, compensability, and benefits due on each claim.
  • Developed and evaluated methods and techniques for selecting, promoting and training workers.
  • Developed and implemented strategies to reduce workplace accidents, injuries, and costs associated with workers' compensation claims.
  • Provided guidance to employers in order to comply with all relevant safety regulations.
  • Drafted letters to claimants informing them of their rights under the Workers' Compensation Act.
  • Advised supervisors on how best handle situations involving employee absences due a work-related injury or illness.
  • Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
  • Maintained records on employee injuries, illnesses, treatments, and related expenses.
  • Assisted in developing return-to-work programs for injured employees who are unable to perform their original job duties due to an illness or injury sustained at work.
  • Investigated worker's compensation claims to determine validity of each claim.
  • Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
  • Processed customer orders accurately and efficiently according to established procedures.
  • Prepared invoices for payment processing in accordance with company policies and procedures.
  • Supported outside sales force in servicing and obtaining new business.
  • Maintained an up-to-date knowledge of products and services offered by the company.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Provided administrative support to the staff members of all branches.
  • Resolved customer complaints quickly and effectively while maintaining good customer relations at all times.
  • Assisted in preparing presentations, reports, agendas, minutes of meetings, and other documents as needed.
  • Ensured compliance with local laws pertaining to safety regulations within the workplace.
  • Greeted clients and visitors to the branch office in a professional manner.
  • Coordinated meetings between internal departments and external partners.
  • Managed office supplies inventory and placed orders when necessary.
  • Answered incoming calls and emails promptly.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Facilitated communication between different departments within organization.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Greeted visitors warmly upon arrival at the office premises.
  • Facilitated communication between senior management and staff.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Maintained confidential records and files related to executive operations.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Prepared invoices and drafted memos for executives.
  • Handled confidential information with discretion and integrity.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Coordinated multiple schedules using online calendaring system.
  • Took detailed notes in meetings and disseminated information afterward.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Researched and prepared information for presentations to high-level executives.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Designed forms and templates to streamline workflow processes within organization.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Coordinated with IT department to resolve technical issues and maintain computer systems.
  • Analyzed key performance indicators to identify effective strategies.
  • Facilitated communication between departments to support project completion and goal achievement.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Negotiated contracts with vendors and service providers to optimize costs and efficiency.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed operational processes and recommended improvements to enhance efficiency.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained filing system for important documents such as contracts and invoices.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Compiled statistical data from various sources for analysis.
  • Updated databases with new employee information, job changes and terminations.
  • Implemented strategies to take advantage of new opportunities.
  • Conducted performance evaluations and recommended training programs for staff development.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assessed company operations for compliance with safety standards.
  • Supported departmental activities by providing clerical assistance.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Prepared reports on various projects for management review.
  • Performed data entry tasks into computer databases from paper documents.
  • Facilitated training sessions for new employees on company policies and procedures.

  • Answered incoming calls and responded to customer inquiries.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Responded promptly to customer complaints in a professional manner.
  • Checked office stock to determine supply levels and maintain inventory.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Produced sales documents, finalized deals and filed records.
  • Greeted and assisted customers to foster positive experiences.
  • Developed sales presentations and communications materials for management team.
  • Provided administrative support to sales team by preparing and organizing customer data.
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Listened to customer needs to identify and recommend best products and services.
  • Replenished and arranged items to maintain appearance.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Responded to inbound leads and directed to appropriate party to drive sales.
  • Assisted with the development of marketing strategies for new products and services.
  • Reset store displays for special events and seasonal merchandise changes.
  • Attended and documented sales meeting minutes, distributed meeting notes, and assigned followup activities.
  • Developed relationships with key stakeholders within the industry such as suppliers, distributors and other partners.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Operated register, handled cash and processed credit card transactions.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services.
  • Reduced process lags by training employees on best practices and protocols.
  • Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
  • Created invoices and processed payments from customers in accordance with company policies and procedures.
  • Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
  • Managed inventory levels of products available for sale, ensuring that stock is replenished when necessary.

Production Administrator

TRHC Pty Ltd
Bundamba, QLD
01.2023 - 09.2024
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Assisted production staff with scheduling and coordinating of product deliveries.
  • Prevented and resolved customer issues regarding production through planning.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Conferred with management and collegues to resolve problems or complaints.
  • Observed and monitored utilization of equipment.
  • Implemented corrective actions when necessary to resolve any issues that arose during the manufacturing process.
  • Managed communication between internal departments regarding product availability status updates.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Responded promptly to customer inquiries concerning order statuses or changes in delivery dates.
  • Coordinated the transfer of products between warehouses.
  • Coached and mentored employees to develop and enhance career skills.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Identified areas where process improvements could be made to reduce waste or increase productivity.
  • Created SOPs and documented system, planning criteria and procedures.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
  • Managed daily order backlog through key metrics monitoring for on-time delivery.
  • Organized and maintained inventory databases for finished goods.
  • Prepared documents such as purchase orders, invoices, packing slips.
  • Conducted regular audits on stock levels and initiated restocking requests when necessary.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Established and updated production schedules to meet changing demands.
  • Prepared operations data to produce comprehensive reports to management.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Analyzed data from daily operations to identify trends in productivity, defects.
  • Reviewed customer specifications and communicated requirements to production teams.
  • Developed strategies for improving operational efficiency within the production department.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Ensured timely delivery of orders by monitoring shipping schedules and deadlines.
  • Documented batch records for manufacturing process and product history recordkeeping.
  • Collaborated with management on development of safety procedures for the manufacturing facility.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Facilitated communication between departments to ensure project alignment.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Supported audit reviews and initiated corrective actions.
  • Tracked job costs related to labor hours, material usage, overhead expenses and other charges associated with each project.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Scheduled staff work assignments, rotations and overtime.
  • Assisted with troubleshooting problems encountered during assembly processes.
  • Monitored production line performance to ensure efficient operation and quality control standards were met.
  • Drafted and updated production documentation tracking status and delivery timelines.
  • Partnered with human resources on training compliance and performance progression methodologies.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Coordinated production requirements with material handling and staffing functions.
  • Created and updated reports to track progress of production operations.
  • Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Sales Co-Ordinator/PA

Rocklea Truck Parts
Wacol, QLD
10.2022 - 12.2022
  • Followed established business practices, regulatory requirements and job safety protocols
  • Resolved problems as they arose, improved operations and provided exceptional client support
  • Coordinate accounts, books and records for new and sold business
  • Supported operations by communicating with customers, filing documents and managing data
  • Provided outstanding customer service by quickly and professionally handling issues
  • Maximized client loyalty and satisfaction with prompt, thorough, and timely resolutions.
  • Managed and responded to all correspondence and inquiries from customers
  • Communicated with customers to identify and resolve outstanding payments
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Gathered, evaluated and summarized account data in detailed reports
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Assisted accounts where required
  • Liaised with clients, staff, and suppliers.
  • Fleet maintenance and control.
  • Created a welcoming environment for customers by greeting and assisting with inquiries.
  • Organized and created all social media marketing.
  • General cleaning duties.
  • General PA work.
  • General Administration.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Assistant Strata Manager

Body Corporate Services
Toowong, QLD
07.2017 - 09.2019
  • Followed established business practices, regulatory requirements and job safety protocols
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Handled up to 300 calls per day to address customer inquiries and concerns
  • Resolved problems as they arose, improved operations and provided exceptional client support
  • Coordinate and collate monthly strata title year-end financial audited statement of accounts
  • Prepare, collate and dispatch notices, minutes of meetings and general correspondence
  • Actively assist in and undertake training of staff in polices & procedures
  • Insurance Claims – Process and manage claims from start to finish
  • Provide specialist advice in the area of property management
  • Assist and coordinate all aspects of repairs and maintenance for buildings from start to finish
  • Process Branch invoicing of levies and service charges
  • Coordinate accounts, books and records for new and lost business
  • Coordinate inspection of records
  • Manage, schedule and coordinate and assist in the planning and preparation of 5 corporate meeting rooms
  • General PA work
  • General Administration

Administrative Clerk

Loaders 'R' Us
Raceview, QLD
10.2013 - 06.2017
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Produced highly accurate internal and external letters and memoranda
  • Implement and monitor WH&S policy’s & procedure
  • Created welcoming environment for customers by greeting and assisting with enquiries
  • Responding to customer inquiries and needs
  • Controlled inventory stock levels, reordering as necessary within budget
  • Created and implemented policy’s & procedures
  • Banking
  • Completed weekly invoicing
  • Assisted accounts where required
  • Weekend Labour Team Leader
  • Assisted, arranged and conducted staff training
  • Arranged appointments and travel bookings
  • Liaised with clients, staff and suppliers
  • Fleet maintenance and control
  • General cleaning duties

Education

Year 10 Certificate -

Palmerston High School
Palmerston, NT
12.2004

Skills

  • Complaint resolution
  • Multi-line phone talent
  • Data Entry
  • MYOB
  • Microsoft Office
  • Staff education and training
  • Technical support
  • Service standard compliance
  • Stock management
  • Creative problem solving
  • Professional telephone demeanour
  • Strategic Planning
  • Project Management
  • Business administration
  • Staff Management
  • Verbal and written communication
  • Process Improvement
  • Organization
  • Customer Service
  • Team Building
  • Customer Relations
  • Staff motivator
  • Meticulous attention to detail
  • Professional and mature
  • Time management
  • Schedule Management
  • Administrative support
  • Travel coordination
  • Documentation control
  • Quality management systems
  • ISO standards
  • Investigative reporting
  • Site investigation
  • Relationship building
  • Workplace inspections
  • Incident investigation
  • Lockout and tagout procedures
  • Hazard identification
  • Policy writing
  • Database management
  • Document control
  • Calendar management
  • Resource allocation
  • Cross-functional collaboration
  • Work Planning and Prioritization
  • Policy implementation
  • Office management
  • Problem-solving
  • Orientation and training
  • Attention to detail
  • Goal setting
  • Stakeholder relations
  • Schedule coordination
  • Team building and leadership
  • New hire onboarding
  • Deadline adherence
  • Relationship development
  • Personable and approachable

Certification

  • First Aid certificate
  • Duty of care certificate
  • Police Clearance
  • Working with children check WA & NT
  • RSA
  • Fire training Certificate
  • Rail Safety Card - SARC
  • Rail Corridor Protection Officer
  • OH&S Card QLD
  • Cert 4 Work Health & Safety
  • Rehabilitation & Return to Work Co-Ordinator

References

Available on request

Timeline

Sales & Branch Administrator

TRHC Pty Ltd
09.2024 - Current

Production Administrator

TRHC Pty Ltd
01.2023 - 09.2024

Sales Co-Ordinator/PA

Rocklea Truck Parts
10.2022 - 12.2022

Assistant Strata Manager

Body Corporate Services
07.2017 - 09.2019

Administrative Clerk

Loaders 'R' Us
10.2013 - 06.2017

Year 10 Certificate -

Palmerston High School

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